QuidelOrtho Achieves Unprecedented Recognition in Awards Ceremony
QuidelOrtho's Remarkable Achievement in Customer Satisfaction
QuidelOrtho has recently celebrated a major accomplishment by receiving three prestigious awards in the latest IMV ServiceTrak™ Awards. This recognition is a testament to their commitment to customer satisfaction and highlights their excellence in key performance areas across diagnostics and laboratory medicine.
A Diverse Range of Awards
The awards acknowledge QuidelOrtho’s outstanding performance in several critical categories, particularly in Chemistry and Integrated Systems. They earned the title of:
- Best Overall System Performance in Chemistry
- Top Service and Overall System Performance in Integrated Systems
Honoring Customer Loyalty
The results of the awards reflect how well QuidelOrtho has listened to its customers. Focusing on initiatives that matter most to their clients led to substantial improvements in reliability, product quality, and service. QuidelOrtho saw an impressive 17-point boost in their Net Promoter Score (NPS), showcasing a remarkable increase in customer loyalty and satisfaction.
The success can be traced back to QuidelOrtho's dedication to understanding what customers truly value. This commitment has resulted in enhanced experiences across all touchpoints, ensuring that customers feel their needs are met with utmost priority.
Top Rankings That Inspire Confidence
QuidelOrtho didn’t just win awards; it also achieved top rankings in numerous essential categories relating to Integrated Systems. This includes being rated #1 in several specific areas:
- #1 Overall Net Promoter Score (NPS) by Manufacturer
- #1 Overall Manufacturer Performance
- #1 Overall Service Engineer Performance
- #1 Overall Training Performance
Continuous Improvement and Training
A significant aspect of QuidelOrtho's journey has been their investment in employee development through specialized training programs aimed at enhancing customer experiences. This approach has not only improved service delivery but has also fostered stronger relationships with customers.
Utilizing feedback received from clinical testing professionals from over 1,800 sites, QuidelOrtho continuously analyzes and improves its offerings, ensuring they meet evolving industry standards and customer expectations.
Looking Forward with Innovation
QuidelOrtho's commitment to innovation is palpable in their ongoing enhancements to their product and service offerings. Their focus remains on delivering intelligent, customer-centric solutions designed to boost laboratory efficiency and outcomes. This journey reflects their purpose to improve health through superior diagnostic performance.
As quoted by Karen Taylor, Senior Vice President of Customer Experience, "We’re honored to be recognized with three awards and top rankings. We owe this success to our customers and their trust in us. Our solutions are built to empower what matters most to them, and we are dedicated to listening and evolving to enhance their experiences further."
Frequently Asked Questions
What awards did QuidelOrtho receive at the IMV ServiceTrak?
QuidelOrtho received three awards, including Best Overall System Performance in Chemistry and Integrated Systems.
How has QuidelOrtho shown commitment to customer satisfaction?
QuidelOrtho has invested in customer-centric initiatives resulting in a notable increase in customer satisfaction and loyalty.
What rankings did QuidelOrtho achieve?
QuidelOrtho was ranked #1 in various categories, including Overall Net Promoter Score and Overall Service Engineer Performance.
Who is Karen Taylor?
Karen Taylor is the Senior Vice President of Customer Experience at QuidelOrtho and has spoken publicly about the company's customer-first approach.
What is QuidelOrtho's focus moving forward?
QuidelOrtho plans to continue innovating and delivering solutions aimed at enhancing laboratory efficiency and exceeding customer needs.
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