Quadient Triumphs at IDC 2025 for Customer Satisfaction in AR
Quadient's Recent Achievement in Customer Satisfaction
Quadient (Euronext Paris: QDT), renowned for its role as a global automation platform, has recently earned the IDC 2025 SaaS Subscription Management Customer Satisfaction Award, specifically for its outstanding performance in Accounts Receivable (AR). This prestigious recognition is based on the IDC’s comprehensive survey that accounts for the feedback of about 2,900 organizations globally, covering a range of business sizes from small enterprises to large corporations.
Innovative Solutions for Finance Teams
This accolade emphasizes Quadient's unwavering commitment to enhancing the efficiency of finance teams through human-centric automation. Quadient’s AR platform delivers an intuitive dashboard that gives finance leaders real-time insights into outstanding balances, overdue invoices, and collection statuses. This unified approach streamlines credit, collections, and cash application processes, empowering organizations to transition from complex spreadsheets to a coherent and actionable cash flow management system.
Customer Experience and Feedback
As Chris Hartigan, Chief Solution Officer, Digital at Quadient, states, “Finance is about clarity and confidence.” The intuitive interface of Quadient AR alleviates the stress associated with managing receivables, enabling finance teams to operate more swiftly and accurately. This efficiency leads to reduced Days Sales Outstanding (DSO), improved cash flow, and the ability for teams to concentrate on strategic objectives rather than administrative tasks.
Forecasting Cash Flow with Precision
In addition to improving cash flow management, Quadient AR is instrumental in forecasting financial outcomes with high accuracy. By harnessing the power of AI and machine learning, the platform examines historical payment data and customer behavior to predict when invoices will be settled, achieving accuracy rates of up to 94%. This predictive capability allows businesses, irrespective of their size, to monitor their financial health closely, prepare for potential issues, and make informed, strategic decisions that safeguard and enhance their cash flow.
A Testimonial from a Leading Healthcare Provider
Among the notable clients of Quadient AR, a prominent leader in healthcare staffing has remarked on the transformative impact of Quadient’s AR reporting features. They highlighted how the dashboards facilitate easy communication of crucial information to stakeholders, which in turn supports their ability to make strategic decisions that ensure smooth cash flow and operational efficiency.
Growing Demand for Intelligent Financial Automation
The findings from the IDC SaaS Path Survey suggest that the demand for smart financial automation solutions is on the rise, with more than half of the organizations surveyed indicating an intention to increase their SaaS AR expenditures within the following year. This trend underscores the increasing recognition of the need for advanced tools that optimize financial operations across various sectors.
About Quadient
Quadient is committed to powering secure and sustainable business connections through both digital and physical channels. Catering to a diverse clientele, Quadient supports businesses throughout their digital transformation journey, helping to drive operational efficiency while creating meaningful customer experiences. Listed under the ticker QDT on Euronext Paris, Quadient is part of several major indices including CAC® Mid & Small and EnterNext® Tech 40.
Frequently Asked Questions
What award did Quadient recently win?
Quadient won the IDC 2025 SaaS Subscription Management Customer Satisfaction Award for its Accounts Receivable solutions.
How does Quadient AR support finance teams?
Quadient AR provides an intuitive dashboard that offers visibility into outstanding balances, overdue invoices, and collection statuses, streamlining the management process.
What technology does Quadient AR use for forecasting?
The platform employs AI and machine learning to analyze payment history and customer behavior, predicting payment timings with high accuracy.
How are customers expressing satisfaction with Quadient AR?
Customers have reported that Quadient AR’s reporting capabilities have drastically improved their processes, enabling better decision-making.
What does the growing interest in SaaS AR solutions indicate?
There is an increasing demand for intelligent financial automation among organizations, as indicated by survey results showing plans to boost SaaS AR spending.
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