Quadient Partners with Global Insurer for Communication Revamp
Quadient Secures Multi-Million Contract with Major Insurer
Quadient (Euronext Paris: QDT), a leader in automation solutions, has successfully entered into a landmark agreement worth €6.5 million with one of the largest publicly traded property and casualty insurance companies worldwide. This extensive deal, set to unfold over a duration of five years, marks a significant milestone in the digital transformation of customer communications within the insurer's vast operations.
Details of the Agreement
Under this multi-year contract, the insurer will implement Quadient Inspire, an award-winning Customer Communications Management (CCM) platform. The platform will be utilized as a cloud-hosted managed service, which allows for a centralized management approach to optimize and streamline customer communications across the organization.
Why Quadient?
This esteemed insurance firm operates in more than 50 countries and has been grappling with challenges related to the management of numerous customer communication templates. These templates have traditionally been a complex mix of outdated and custom-built systems that have hindered operational efficiency. After a thorough evaluation process spanning several years, they chose Quadient for its prowess in managing large-scale, multi-regional deployments and the reliability of its technology solutions.
Transforming Communication Management
With Quadient Inspire, the insurer expects to consolidate approximately 70,000 communication templates, allowing them to retire numerous legacy systems. This transition will not only enhance responsiveness to market fluctuations but also ensure regulatory compliance on a global scale.
Expert Insights
Chris Hartigan, Chief Solution Officer, Digital at Quadient, expressed pride in this collaboration: “Earning the trust of such a prominent global insurer reflects our commitment to fostering long-lasting customer relationships. By implementing our unified platform, they can significantly simplify their operations and prepare for future growth.”
Benefits of Quadient Inspire
Beyond enhancing communication management, Quadient's cloud-based platform alleviates the strain on the insurer's IT teams, enabling them to focus on more strategic initiatives. This strategic partnership provides the insurer with access to a proficient team of certified experts capable of supporting their extensive operational needs while driving innovation and operational efficiency.
About Quadient
Quadient is not just a service provider; it is a global automation platform enabling secure and sustainable business interactions across both digital and physical channels. The firm assists organizations in their journey towards digital transformation, fostering operational efficiency while enhancing customer experience. Quadient is listed on Euronext Paris (QDT) and features in major indices like the CAC Mid & Small and EnterNext Tech 40.
For further information about Quadient and its services, you can visit their official website at www.quadient.com.
Frequently Asked Questions
What is Quadient's recent deal about?
Quadient has secured a €6.5 million deal with a major insurer to enhance customer communications using their Inspire platform.
How long is the contract for Quadient’s services?
The agreement is set for five years, focusing on digital transformation of customer communication.
What challenges is the insurer facing?
The insurer has been struggling with managing over 70,000 outdated communication templates across various legacy systems.
What is the significance of Quadient Inspire?
Quadient Inspire is a robust Customer Communications Management platform that streamlines and improves customer communication across organizations.
Who is Quadient?
Quadient is a global leader in automating secure and efficient business communications, facilitating digital transformations for companies worldwide.
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