Quadient Achieves Top Recognition in AI for Customer Communications
Quadient's Pioneering Role in AI Maturity for Customer Communications
Quadient (Euronext Paris: QDT), known for its innovative intelligent automation platform, has recently been celebrated as the Most Valuable Pioneer (MVP) in the QKS Group's AI Maturity Matrix for Customer Communications Management (CCM). This accolade underscores Quadient's commitment to advancing technology and fostering a culture of excellence in the realm of customer communication.
Recognizing Excellence in AI Strategy and Execution
The QKS Group's AI Maturity Matrix is designed to identify organizations that excel in AI innovation and have a significant market impact. Quadient was highlighted for its exceptional scores in both AI vision and maturity. The company’s successful integration of generative AI within its solutions has notably set it apart from competitors.
Through its flagship product, Quadient Inspire, the organization provides businesses with the ability to produce content at remarkable speeds—potentially accelerating content creation by up to 50%. This innovation allows companies to double their communication output without the necessity of increasing their workforce, thus enhancing productivity significantly. The AI features guide authors with instant recommendations, significantly streamlining the creation process while ensuring high standards of quality and regulatory compliance.
Leadership and Innovation in AI-Powered Solutions
Geoffrey Godet, the CEO of Quadient, expressed his pride in the recognition bestowed by QKS Group. He stated, "This accolade is not just a testament to our advancements in AI, but also to the persistent efforts and creativity of our entire team. At Quadient, our goal is to build the future of customer engagement through AI-driven solutions that open new horizons in operational efficiency and strategic impact."
Adding to this sentiment, Saurabh Raj, Principal Analyst at QKS Group, emphasized that the MVP recognition revolves around building effective AI systems, saying, "In a crowded market filled with promises, the MVPs such as Quadient are genuinely transforming industries by utilizing AI as a foundational element rather than an accessory. Their platform empowers users to create personalized communications swiftly and allows for seamless multilingual translation, making customer engagement simpler for everyone involved."
Quintessential Features of Quadient's Digital Automation Platform
At its core, Quadient's Digital Automation platform enables users to manage custom communications with ease, requiring minimal IT intervention. The built-in AI Assistant enhances operational workflows through real-time analysis of readability and sentiment, offering actionable suggestions and facilitating content generation. Users benefit from features like one-click sentiment optimization and automated translation capabilities that cover over 150 languages. These offerings not only make communication compliant and personalized but also ensure that businesses can adapt rapidly to changing customer needs.
Continuous Commitment to Ethical AI Solutions
This recognition from QKS Group further solidifies Quadient’s position as a trusted ally in the ongoing journey of digital transformation. As industries lean more towards utilizing AI for customer experiences, Quadient is committed to providing ethical, intelligent, and forward-thinking solutions that help businesses enhance productivity while mitigating risks.
Frequently Asked Questions
What is Quadient's recent achievement?
Quadient has been recognized as the Most Valuable Pioneer by QKS Group in its AI Maturity Matrix for Customer Communications Management.
How does Quadient integrate AI in its services?
Quadient utilizes generative AI within its platform, enabling faster content creation and enhanced communication capabilities without increasing workforce demands.
What does QKS Group say about Quadient's technology?
QKS Group emphasizes that Quadient's AI-driven solutions effectively transform communication processes, making them more intuitive and accessible for non-technical users.
What are the notable features of Quadient Inspire?
Quadient Inspire includes real-time sentiment analysis, one-click optimization, and support for over 150 languages, ensuring seamless and compliant communications.
Why is ethical AI important for Quadient?
Quadient is dedicated to providing intelligent solutions that adhere to ethical standards, ensuring both productivity enhancement and risk reduction in customer interactions.
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