Quadient Accelerates Growth, Leading the CCM Market in 2023

Quadient's Remarkable Growth in the CCM Market

Quadient (Euronext Paris: QDT), a prominent global automation platform, has demonstrated its prowess in the Customer Communications Management (CCM) arena. Recently, a report by the well-respected research firm IDC highlighted Quadient's exceptional performance, showcasing a significant upward trajectory in revenue growth. The year 2023 marked a pivotal moment for Quadient as it recorded an impressive 13.7% year-over-year growth, escalating from 11% in the previous year. This leap positions Quadient as the fastest-growing vendor in the CCM sector, surpassing the overall market's expansion.

Market Expansion Insights

IDC's recent report reveals that the total revenue for the CCM software market rose from $1.6 billion in 2022 to $1.72 billion in 2023. This noteworthy increase of roughly $75.6 million translates to a market growth rate of around 4.6%. Notably, Quadient emerged as a frontrunner, capturing over 30% of this revenue increase, effectively doubling the contributions of its closest competitor.

Focus on Customer Experience

The IDC report emphasizes that 2023 saw a continued push towards enhancing customer experiences through personalized communications. This shift is balanced by the increasing importance of data privacy and the demand for digital experiences across various channels, devices, and applications. The CCM industry faces mounting pressure for real-time data utilization, aimed at yielding faster insights into customer preferences. Furthermore, the integration of artificial intelligence (AI) and Generative AI (GenAI) for automation, as well as document generation capabilities across diverse business functions, are becoming essential components for success.

Quadient's Commitment to Growth

Geoffrey Godet, the Chief Executive Officer of Quadient, expressed pride in the company's achievements: "We are incredibly proud to continue delivering the fastest growth among all major vendors in the CCM market, capturing more than 30% of the market revenue increase in 2023. This achievement highlights the trust our customers place in us and underscores our capability to provide scalable solutions that prioritize compliance, automation, and personalized customer experiences. These differentiators empower businesses to confidently navigate evolving market demands and regulatory challenges."

Revolutionizing Business Communications

Quadient is dedicated to aiding enterprises as they navigate the intricate landscape of communication ecosystems. The company’s award-winning CCM platform, Quadient Inspire, simplifies the process of content creation by seamlessly integrating data. This empowers organizations to deliver personalized, compliant communications at scale, thereby driving operational efficiency and fostering growth.

Learn More About Quadient

For those keen to delve deeper into Quadient's innovative solutions in the realm of CCM, it is worthwhile to explore their offerings further. While they champion personalized communication strategies, Quadient is also a strong advocate for operational efficiency within businesses of varying sizes. Their tools and platforms support digital transformation journeys, enhancing customer interactions through secure and sustainable business connections.

About Quadient

Quadient is more than a global automation platform; it is a facilitator of secure and sustainable business relationships through both digital and physical channels. Companies of various sizes can count on Quadient to assist them on their path toward digital transformation, enhancing operational efficiency while creating significant customer experiences. Quadient is duly listed in compartment B of Euronext Paris (QDT) and is included in the CAC Mid & Small and EnterNext Tech 40 indices, ensuring that its shares are accessible for PEA-PME investing.

Frequently Asked Questions

What led to Quadient's rapid growth in 2023?

Quadient's strategic focus on personalized communication and automation has led to a remarkable growth rate, making it the fastest grower in the CCM market.

How much of the CCM market's revenue increase did Quadient capture?

Quadient captured over 30% of the total revenue increase in the CCM market in 2023, significantly outpacing its competitors.

What are the key trends in the CCM market?

The CCM market is increasingly focused on customer experience, data privacy, real-time insights, and the use of AI for automation.

What is Quadient Inspire?

Quadient Inspire is Quadient's award-winning CCM platform designed to streamline content creation and enhance personalized communications.

How does Quadient support businesses?

Quadient helps businesses achieve digital transformation by providing compliant, efficient, and innovative communication solutions.

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