QGenda's Survey Reveals Need for Workforce Management Focus

Insights from QGenda on Healthcare Digital Transformation

QGenda, recognized as a leading provider of workforce management solutions, has conducted an in-depth survey that sheds light on the significant gaps in healthcare digital transformation strategies. Their report titled “State of Healthcare Digital Transformation” indicates that many organizations are failing to prioritize workforce management in their digital initiatives.

Understanding the Constraints in Workforce Management

The findings emerge from a survey of 300 healthcare IT leaders who have shared their perspectives on the current state of digital transformation in healthcare. The report reveals a troubling trend: while there is a focus on improving patient experiences through technology, the employee experience often remains neglected. This neglect has led to challenges that can directly impact patient care, such as labor shortages and high turnover rates.

Quote from Leadership

Dr. Patrick Hunt, Chief Medical Officer of QGenda, highlighted the risks associated with insufficient attention to the employee experience. He stated, “The hidden costs of ignoring the employee experience in digital transformation strategies are exacerbating the healthcare workforce crisis.” He believes that digital transformation efforts that enhance workforce productivity must go beyond advanced technologies like generative AI, emphasizing the role of automation and consolidation.

Key Findings on Funding and Employee Experience

The survey results indicate a troubling lack of alignment regarding funding for digital transformation initiatives:

• 78% of organizations regard their digital transformation strategies as “adequately” funded, yet many fail to consider the workforce management element.
• The focus has primarily been on optimizing the patient experience while overlooking the significant impact of employee burnout, which results in annual turnover costs estimated between $9 billion and $6.3 billion, affecting healthcare providers’ operational efficiency.
• Alarmingly, only 46% of organizations incorporate workforce management optimization within their overall digital transformation strategies.

The Automation Gap in Healthcare

Despite the evident need for efficiency, the report also points out significant gaps in automation within the healthcare sector:

• 74% of healthcare organizations still depend on manual processes for tasks that would benefit from automation, which creates bottlenecks and inefficiencies.
• A remarkable 92% of surveyed healthcare leaders agree that automating these tasks would lead to improved productivity.

The Challenge of Legacy Systems

The report highlights that outdated technologies pose substantial obstacles to effective workforce management:

• A considerable portion of C-suite executives expressed frustration with being tethered to legacy technologies that hinder their organizations from streamlining operations.
• Although 94% of healthcare IT leaders acknowledge that technology consolidation is essential for effective digital transformation, only a small fraction, 13%, have made significant moves to consolidate their workforce management technology vendors.
• More than 85% believe that implementing a consolidated tech stack for workforce management would benefit their organizations’ operational efficiency, yet only 28% are actively seeking to consolidate their technology solutions.

Future Recommendations by QGenda

To effectively close these gaps in digital transformation strategies, QGenda urges healthcare leaders to adopt a more employee-centric approach. This includes fostering a culture of continuous improvement that values both the staff experience and the patient experience. By utilizing innovative technology, such as automation and system integration, healthcare providers can enhance workforce efficiency, which in turn, yields better patient outcomes.

About QGenda

QGenda is transforming workforce management in healthcare by providing tailored solutions that cater to the specific needs of healthcare professionals. Their platform, QGenda ProviderCloud, offers comprehensive solutions for various workforce management tasks such as scheduling and capacity management. With over 4,500 organizations leveraging QGenda's expertise, the company continues to be at the forefront of healthcare innovation.

Frequently Asked Questions

What did QGenda's survey reveal about workforce management?

The survey highlighted a significant gap in prioritizing workforce management in digital transformation initiatives within healthcare settings.

How are healthcare organizations currently funding their digital transformation efforts?

78% of organizations rate their digital transformation strategies as adequately funded, yet many fail to address employee needs.

What are the implications of ignoring workforce management?

Neglecting workforce management can lead to increased turnover costs, impacting overall service delivery and patient care.

What solutions does QGenda propose for improving workforce management?

QGenda recommends embracing automation and system consolidation to optimize workforce management and enhance both employee and patient experience.

How does technology consolidation play a role in this scenario?

Technology consolidation can significantly simplify operations and drive efficiencies, yet many organizations have yet to implement such changes.

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