PSE&G's Recent Rate Increase: A New Era for Customers

Understanding PSE&G's Base Rate Increase

PSE&G, a leader in New Jersey's energy sector, has announced a significant base rate increase. This newly approved rate adjustment, the first in six years, aims to ensure that customers receive safe and reliable service. With an annual increase of approximately one percent, this change represents a necessary step forward for PSE&G.

Details of the Settlement Agreement

The New Jersey Board of Public Utilities (BPU) has approved a settlement agreement between PSE&G and the BPU staff, alongside other stakeholders. This settlement is essential for PSE&G to recover prior investments made to enhance its distribution systems, which includes modernizing infrastructure in response to increasing customer needs and rising operational costs.

The Need for Increased Financial Strength

This rate case was required due to a previous settlement that mandated PSE&G to address the growing financial needs of its operations. Over the past six years, the company has invested heavily in improving its distribution infrastructure. These expenses are crucial for continuing to deliver high-quality service that customers expect.

Expected Impact on Customers

For residential customers, this adjustment will lead to a typical combined bill increase of around 7%, which translates to about $15 more per month. However, following a 5% reduction in gas bills that took effect earlier this month, the net impact will be approximately $11 per month. These calculations demonstrate PSE&G’s commitment to managing costs while still providing outstanding service.

Supporting Customers in Need

PSE&G acknowledges that many of its customers may require assistance in managing utility bills. They encourage eligible customers to utilize available assistance programs, including LIHEAP and the New Jersey Universal Service Fund. In the previous year, PSE&G supported over 200,000 customers, providing energy assistance totaling $218 million.

Future Commitments and Programs

PSE&G is committed to further enhancing energy efficiency programs and customer support initiatives. The company urges customers to take advantage of various energy-saving tools and tips. This includes programs designed to reduce energy consumption and help manage monthly expenses more effectively.

Company Profile

PSE&G, short for Public Service Electric & Gas Co., is New Jersey's oldest and largest gas and electric utility, recognized nationally for its commitment to service excellence. The company has continually won accolades for its reliability and customer satisfaction, recently being named number one in customer satisfaction among large utilities.

Frequently Asked Questions

What is the reason for the recent rate increase by PSE&G?

The rate increase is intended to recover prior investments in the distribution system and to account for the rising costs associated with providing reliable service to customers.

How much will residential customers see their bills increase?

Residential customers will see a typical bill increase of about $11 per month following the adjustments.

What programs does PSE&G offer for customers needing assistance?

PSE&G advises customers to check eligibility for programs such as LIHEAP and the New Jersey Universal Service Fund, which provide financial support for utility bills.

How has PSE&G performed in customer satisfaction ratings?

PSE&G has been recognized for its high level of customer satisfaction, recently ranking number one in the eastern United States among large utilities.

What kind of investments has PSE&G made recently?

PSE&G has made substantial investments in modernizing its distribution infrastructure and enhancing overall system resilience to meet the evolving needs of its customers.

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