AI Enabled Customer Relationship Management (CRM) and IoT

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News Desk 2018

Mar 23, 2017 at 9:00 AM 253

AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource Planning (ERP) Market Outlook and Forecasts 2017-2022 with Focus on Chatbots

Dublin, March 23, 2017 (GLOBE NEWSWIRE) -- Research and Markets has announced the addition of the "AI Enabled Customer Relationship Management (CRM) and IoT Enabled Enterprise Resource Planning (ERP) Market Outlook and Forecasts 2017 - 2022" report to their offering. This research evaluates key ERP vendors and their IoT initiatives, the transition from traditional ERP to IoT enabled ERP, and the impact of IoT enabled ERP on enterprise as a whole. This research also provides and in-depth assessment of the AI enabled Chatbots market including Chatbot companies strategic initiatives, Chatbot CRM solutions, applications, and services. It also evaluates current Chatbot developments and role of Machine Learning and other AI technologies. The research includes Global and Regional forecasts for IoT enabled ERP software and services as well as Chatbot forecasts for the period 2017 - 2022. All purchases of this report includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report. Select Report Findings: - Chatbots are moving aggressively beyond CRM in leading industry verticals - Stand-alone Chatbots are expected to contribute 40% of the market by 2022 - Consumer Chatbot applications will continue to lead the market through 2022 with $744M in revenue - There will be an incremental $49.9 billion market opportunity for IoT ERP software and services by 2022 - About 50% of the global small, mid-sized, and large enterprises will deploy some kind of IoT enabled ERP by 2022 - Virtually all enterprise functions will require significant transformation to prepare for and maintain IoT enabled ERP Target Audience: - Network operators - IoT solution providers - ERP solution providers - Next generation UI companies - Artificial Intelligence companies - Systems integration companies - Cloud and AI solution providers Key Topics Covered: IoT Enabled Enterprise Resource Planning (ERP): Market Outlook and Forecasts 2017 - 2022 1 Overview 1.1 Enterprise Resource Planning 1.2 Enterprise Software and ERP Market 1.3 Digital Economy, Machine Generated Data, and ERP 1.4 Big Data, Analytics and ERP 1.5 ERP for IoT and IoT Enabled ERP 1.6 Enterprise ERP and IoT Enabled ERP 2 IoT ERP Ecosystem, Business Implications, and Case Studies 2.1 IoT Enables ERP to Connect People, Process, Data, and Things 2.2 IoT Impacts CRM and Manufacturing Too 2.3 IoT Possesses Challenges on ERP 2.4 Role of ERP on IoT and Potential Challenge 2.5 Role of IoT Cloud Platform 2.6 Artificial Intelligence (AI) to Transform ERP Solutions 2.7 The Built to Order Model for SaaS ERP 2.8 Business Implication of IoT Enabled ERP 2.9 IoT enabled ERP Case Study 3 IoT Enabled ERP Software and Service Revenue Forecast 2017 - 2022 3.1 Global Market Forecast 2017 - 2022 3.2 Regional Market Forecast 2017 - 2022 4 ERP Vendor Analysis 4.1 SAP 4.2 Enterox 4.3 Mysoft Sage X3 4.4 Oracle Corporation 4.5 Fidelity National Information Services 4.6 Fiserv Inc. 4.7 Infor 4.8 Intuit Inc. 4.9 Microsoft Corporation 4.10 Ericsson 4.11 McKesson Corporation 4.12 Cerner Corporation 5 Conclusions and Recommendations 6 Appendix: More on ERP Functions 6.1 Supply Chain Management 6.2 Customer Relationship Management 6.3 Product Lifecycle Management 6.4 Human Capital Management 6.5 Warehouse Management 6.6 Asset Management 6.7 Financial Management 6.8 Order Management 6.9 Project Management 6.10 Inventory Management Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022 1 Introduction 1.1 Intelligent Chatbots 1.2 Chatbots vs. Virtual Personal Assistants 1.3 Chatbots and Conversational UI 1.4 Role of Machine Learning and AI 1.5 Chatbots vs. Traditional Apps 1.6 Chatbots Feature Functionality 2 Intelligent Chatbots Ecosystem Analysis 2.1 Chatbot Open Development Ecosystem 2.2 Types of Chatbots 2.3 Chatbot Architecture 2.4 Machine Learning and Response Generation in Chatbots 2.5 Chatbot Ecosystem 2.6 Beyond Chatbots: Messaging is the New Voice 2.7 Potential Business Impact of Chatbots 2.8 Developing Chatbots: Building Blocks and Costs Analysis 2.9 Chatbots to Make Significant Impact on Global Economy 2.10 Investment in Chatbot Ecosystem 2011 - 2016 2.11 Investment of Slack in Chatbots Ecosystem 3 Chatbot Market: SWOT Analysis and Use Cases 3.1 SWOT Analysis 3.2 Emerging Chatbot Use Cases 3.3 Market Learning from Comma.ai Self-Driving Car Device Failure 3.4 Amazon Echo Services to Hotel Suites 4 Chatbots Market Analysis and Forecasts 4.1 Global Intelligent Chatbots Market 2017 - 2022 4.2 Chatbot Market by Type 2017 - 2022 4.3 Chatbot Market by Application 2017 - 2022 4.4 Chatbot Market by Industry Use 2017 - 2022 4.5 Chatbot Market by Value Chain Partners 2017 - 2022 4.6 Chatbots Market by Business Model 2017 - 2022 4.7 Chatbot Market by Region 2017 - 2022 5 Chatbot Company and Solution Analysis 5.1 Anboto Group 5.2 Apple Inc. 5.3 Artificial Solutions Ltd. 5.4 iDAvatars (IDA) 5.5 Creative Virtual Ltd. 5.6 CX Company 5.7 eGain Corporation 5.8 Eidoserve Inc. 5.9 Existor 5.10 Google 5.11 Intel Corporation 5.12 Microsoft Corporation 5.13 Speaktoit Inc. 5.14 InteliWISE SA 5.15 Facebook Inc. 5.16 Saleforce 5.17 Amazon 5.18 SK Telecom Co, Ltd. 5.19 motion.ai 5.20 Indigo 5.21 Vokul 5.22 24me 5.23 Robin 5.24 Wunderlist 5.25 Cubic 5.26 Hound 5.27 SIRIUS 5.28 Yahoo Inc. 5.29 Helpshift 5.30 Haptik, Inc. 5.31 Aspect Software, Inc. 5.32 Inbenta Technologies Inc. 5.33 Twilio 5.34 IBM Watson 6 Conclusions and Recommendations 6.1 Chatbots to Redefine HCI: Facebook and WhatsApp to take the Lead 6.2 Marketing Guide for the Future 6.3 AI Chatbot Apps 6.4 Recommendations to Market Players Companies Mentioned - 24me - Amazon - Anboto Group - Apple Inc. - Artificial Solutions Ltd. - Aspect Software, Inc. - Cerner Corporation - Creative Virtual Ltd. - Cubic - CX Company - eGain Corporation - Eidoserve Inc. - Eneco - Enterox - Existor - Facebook Inc. - Fiserv Inc. - Google - Haptik, Inc. - Helpshift - Hound - IBM Watson - iDAvatars (IDA) - Inbenta Technologies Inc. - Indigo - Infor - Intel Corporation - InteliWISE SA - Intuit Inc. - McKesson Corporation - Microsoft Corporation - motion.ai - Mysoft Sage X3 - Oracle Corporation - Robin - Saleforce - SAP - SIRIUS - SK Telecom Co, Ltd. - Speaktoit Inc. - Twilio - Vokul - Wunderlist - Yahoo Inc. For more information about this report visit http://www.researchandmarkets.com/research/n9pdl8/ai_enabled

About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

CONTACT: Research and Markets Laura Wood, Senior Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900 U.S. Fax: 646-607-1907 Fax (outside U.S.): +353-1-481-1716 Related Topics: CRM (Customer Relationship Management), Internet of Things and M2M, Information Management, Artificial Intelligence

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