Teleperformance (TLPFF) 69.0957 $TLPFF
Global CRM Outsourcing Market 2015-2019 - Accenture, Capgemini, Genpact, IBM & Tata Consultancy Services Dominate the Market
M2 - Wed Jun 24, 6:28AM CDT
Research and Markets (http://www.researchandmarkets.com/research/779k68/global_crm) has announced the addition of the "Global CRM Outsourcing Market 2015-2019" report to their offering. The global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019. Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions. The emergence of social CRM is a rising trend in the market. Many clients are adopting this technology due to its instant access to required applications and other associated advantages, such as cost reduction, reliability, scalability, and agility. According to the report, the cost-effectiveness of outsourcing capital and labor-intensive operations is one of the major factors driving the growth of the market. More companies are outsourcing the back-office functions that require more infrastructure, capital investments, and HR training to reduce their cost of operations. Further, the report states that rising attrition rates are impacting the market negatively. Key Vendors - Accenture - Capgemini - Genpact - IBM - Tata Consultancy Services Other Prominent Vendors - 3i infotech - Aditya Birla Minacs - Aegis - Cognizant - Convergys - EXL - Firstsource - HCL - Hinduja Global Solutions - HP - Infosys - Intelenet - NCO Financial - Sitel - Teleperformance - Teletech - West - Wipro - WNS - Xerox Key Topics Covered: - Executive Summary - List of Abbreviations - Scope of the Report - Market Research Methodology - Introduction - Market Landscape - Market Segmentation by End-users - Geographical Segmentation - Buying Criteria - Market Growth Drivers - Drivers and their Impact - Market Challenges - Impact of Drivers and Challenges - Market Trends - Trends and their Impact - Vendor Landscape - Key Vendor Analysis For more information visit http://www.researchandmarkets.com/research/779k68/global_crm
WIT: 12.02 (+0.20), IBM: 166.95 (+3.10), XRX: 10.38 (+0.14), CVG: 25.36 (+0.23)
Teleperformance Receives 2015 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award
PR Newswire Europe - Sun Jun 21, 11:51PM CDT
Frost & Sullivan has recognized Teleperformance with the 2015 Asia Pacific Contact Center Outsourcing Service Provider of the Year award.
Teleperformance Announces Approval of New Patent by United States Patent and Trademark Office
Business Wire - Thu May 07, 2:38AM CDT
Regulatory News :
Teleperformance Nominated as a Professional Award Finalist for 2015 SC Awards
Marketwired - Tue Apr 21, 6:01AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, has been named a finalist in the SC Awards 2015 for exemplary professional leadership in information technology (IT) security. Bruce Wignall, Teleperformance's Chief Information Security Officer, was acknowledged as a finalist in the Professional Award category of the SC Awards. The winners will be announced on April 21, 2015 at the SC Awards 2015 ceremony in San Francisco.
HD: 113.10 (+1.72)
Teleperformance: First-quarter 2015 revenue
Business Wire - Mon Apr 20, 11:47AM CDT
Regulatory News:
Teleperformance and data security
Business Wire - Fri Apr 17, 1:50PM CDT
Regulatory News:
WellCare Partners With Teleperformance to Bring Approximately 150 Jobs to Columbia, South Carolina
PRWeb - Thu Apr 02, 4:45PM CDT
WellCare Health Plans, Inc. (NYSE: WCG), and Teleperformance, the worldwide leader in outsourced multichannel customer experience management, today announced a partnership that expands WellCare's call center operations and brings approximately 150 jobs to Columbia, South Carolina. As a result of the expansion, Teleperformance's existing Columbia Call Center operation increased by approximately 20 percent to more than 800 seats. The agents supporting WellCare provide customer service support for the company's Medicaid members in South Carolina and Kentucky.
WCG: 87.93 (+1.54)
Frost & Sullivan Applauds Teleperformance's Ability to Serve a Multichannel Contact Centre Outsourcing Market across the Complex European Region
PR Newswire Europe - Mon Mar 30, 2:00AM CDT
-- Teleperformance's multilingual hubs enable clients to access diverse European markets
Teleperformance Executives to Speak at 12th Annual World Health Care Congress
Marketwired - Mon Mar 23, 7:02AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that leaders from its Healthcare Practice Group will be speaking at the 12th Annual World Health Care Congress (WHCC) on March 22-25 in Washington, D.C. The WHCC is one of the most highly recognized events in the healthcare industry, bringing together thought leaders to share their insights and predictions to all attendees.
Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative
Marketwired - Fri Mar 13, 7:00AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company's goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families. Teleperformance U.S.A. connects with veterans through newly established outreach programs and partnerships with military organizations to create additional career opportunities that best fit applicant needs and interests.
IT Market in Philippines 2015-2019: Hardware, Software, and Services with Accenture, Acer, Google, HP, IBM, Oracle & Samsung
M2 - Tue Mar 10, 5:24AM CDT
Research and Markets (http://www.researchandmarkets.com/research/rl4mlk/it_market_in) has announced the addition of the "IT Market in Philippines 2015-2019" report to their offering. The IT market in Philippines to grow at a CAGR of 9.28% over the period 2014-2019. The report, IT Market in Philippines 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the IT market landscape in Philippines and its growth prospects in the coming years. The report also includes the profile of key vendors operating in this market. IT can be defined as an integrated platform consisting of hardware, software, and services. Organizations have IT departments that are responsible for storing, safeguarding, processing, transmitting, and retrieving information. IT enables a smooth flow of information across an organization. It also helps organizations align their business processes with various technologies and improve the overall operational efficiency. The increased adoption of a virtualized environment is one of the key trends being witnessed in this market. It offers new opportunities for growth across verticals for IT firms. It is used for maintaining data and applications with the help of central remote servers. Virtualization is an essential strategy for enhancing IT efficiency that has made significant inroads in the IT market in Philippines. According to the report, constant support from government for IT initiatives drives the growth of the IT market in Philippines. The government of the Philippines has undertaken several initiatives that have enhanced substantial opportunities for many IT industry projects. The government is concentrating more on PPP across sectors such as BFSI, Education, Construction, E-governance, Infrastructure, Transportation, and ICT. Further, the report states that one of the key challenges in the market is the lack of skilled workforce. Acquiring and retaining a technically skilled workforce is difficult in outsourcing destinations such as the Philippines because of competitive pay scales provided by countries such as India, China, the US, and Canada. In addition, the lack of a quality skill set to accomplish IT processes on a large scale has lowered the hiring rate. Key Vendors - Accenture - Acer - Google - HP - IBM - Oracle - Samsung Other Prominent Vendor - Apple - Azeus - Azus - Convergys - Headstrong - Indra Philippines - Intel - Lakeside Technologies - Lawson - Lenovo - Microsourcing - Misys - Novare Technologies - Safeway Philtech - Salesforce - Sitel - Sutherland Global Services - Sykes - Teleperformance - Teletech holdings - TrendMicro - VMware For more information visit http://www.researchandmarkets.com/research/rl..._market_in
IBM: 166.95 (+3.10), CVG: 25.36 (+0.23)
Teleperformance's (TLPFF) CEO Paulo Cesar on Q4 2014 Results - Earnings Call Transcript
SA Transcripts - at Seeking Alpha - Sun Mar 01, 1:15AM CST
Frost & Sullivan Applauds Teleperformance's Omnichannel Solution for Making it the Most Innovative Contact Center Service Provider in Chile
PR Newswire Europe - Mon Feb 16, 8:01AM CST
-- The integration of social media into the CRM solution proves a masterstroke
Global CRM Outsourcing Market 2015-2019 - Accenture, Capgemini, Genpact, IBM & Tata Consultancy Services Dominate the Market
M2 - Wed Jun 24, 6:28AM CDT
Research and Markets (http://www.researchandmarkets.com/research/779k68/global_crm) has announced the addition of the "Global CRM Outsourcing Market 2015-2019" report to their offering. The global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019. Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions. The emergence of social CRM is a rising trend in the market. Many clients are adopting this technology due to its instant access to required applications and other associated advantages, such as cost reduction, reliability, scalability, and agility. According to the report, the cost-effectiveness of outsourcing capital and labor-intensive operations is one of the major factors driving the growth of the market. More companies are outsourcing the back-office functions that require more infrastructure, capital investments, and HR training to reduce their cost of operations. Further, the report states that rising attrition rates are impacting the market negatively. Key Vendors - Accenture - Capgemini - Genpact - IBM - Tata Consultancy Services Other Prominent Vendors - 3i infotech - Aditya Birla Minacs - Aegis - Cognizant - Convergys - EXL - Firstsource - HCL - Hinduja Global Solutions - HP - Infosys - Intelenet - NCO Financial - Sitel - Teleperformance - Teletech - West - Wipro - WNS - Xerox Key Topics Covered: - Executive Summary - List of Abbreviations - Scope of the Report - Market Research Methodology - Introduction - Market Landscape - Market Segmentation by End-users - Geographical Segmentation - Buying Criteria - Market Growth Drivers - Drivers and their Impact - Market Challenges - Impact of Drivers and Challenges - Market Trends - Trends and their Impact - Vendor Landscape - Key Vendor Analysis For more information visit http://www.researchandmarkets.com/research/779k68/global_crm
WIT: 12.02 (+0.20), IBM: 166.95 (+3.10), XRX: 10.38 (+0.14), CVG: 25.36 (+0.23)
Teleperformance Receives 2015 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award
PR Newswire Europe - Sun Jun 21, 11:51PM CDT
Frost & Sullivan has recognized Teleperformance with the 2015 Asia Pacific Contact Center Outsourcing Service Provider of the Year award.
Teleperformance Announces Approval of New Patent by United States Patent and Trademark Office
Business Wire - Thu May 07, 2:38AM CDT
Regulatory News :
Teleperformance Nominated as a Professional Award Finalist for 2015 SC Awards
Marketwired - Tue Apr 21, 6:01AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, has been named a finalist in the SC Awards 2015 for exemplary professional leadership in information technology (IT) security. Bruce Wignall, Teleperformance's Chief Information Security Officer, was acknowledged as a finalist in the Professional Award category of the SC Awards. The winners will be announced on April 21, 2015 at the SC Awards 2015 ceremony in San Francisco.
HD: 113.10 (+1.72)
Teleperformance: First-quarter 2015 revenue
Business Wire - Mon Apr 20, 11:47AM CDT
Regulatory News:
Teleperformance and data security
Business Wire - Fri Apr 17, 1:50PM CDT
Regulatory News:
WellCare Partners With Teleperformance to Bring Approximately 150 Jobs to Columbia, South Carolina
PRWeb - Thu Apr 02, 4:45PM CDT
WellCare Health Plans, Inc. (NYSE: WCG), and Teleperformance, the worldwide leader in outsourced multichannel customer experience management, today announced a partnership that expands WellCare's call center operations and brings approximately 150 jobs to Columbia, South Carolina. As a result of the expansion, Teleperformance's existing Columbia Call Center operation increased by approximately 20 percent to more than 800 seats. The agents supporting WellCare provide customer service support for the company's Medicaid members in South Carolina and Kentucky.
WCG: 87.93 (+1.54)
Frost & Sullivan Applauds Teleperformance's Ability to Serve a Multichannel Contact Centre Outsourcing Market across the Complex European Region
PR Newswire Europe - Mon Mar 30, 2:00AM CDT
-- Teleperformance's multilingual hubs enable clients to access diverse European markets
Teleperformance Executives to Speak at 12th Annual World Health Care Congress
Marketwired - Mon Mar 23, 7:02AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that leaders from its Healthcare Practice Group will be speaking at the 12th Annual World Health Care Congress (WHCC) on March 22-25 in Washington, D.C. The WHCC is one of the most highly recognized events in the healthcare industry, bringing together thought leaders to share their insights and predictions to all attendees.
Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative
Marketwired - Fri Mar 13, 7:00AM CDT
Teleperformance, the global leader in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company's goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families. Teleperformance U.S.A. connects with veterans through newly established outreach programs and partnerships with military organizations to create additional career opportunities that best fit applicant needs and interests.
IT Market in Philippines 2015-2019: Hardware, Software, and Services with Accenture, Acer, Google, HP, IBM, Oracle & Samsung
M2 - Tue Mar 10, 5:24AM CDT
Research and Markets (http://www.researchandmarkets.com/research/rl4mlk/it_market_in) has announced the addition of the "IT Market in Philippines 2015-2019" report to their offering. The IT market in Philippines to grow at a CAGR of 9.28% over the period 2014-2019. The report, IT Market in Philippines 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the IT market landscape in Philippines and its growth prospects in the coming years. The report also includes the profile of key vendors operating in this market. IT can be defined as an integrated platform consisting of hardware, software, and services. Organizations have IT departments that are responsible for storing, safeguarding, processing, transmitting, and retrieving information. IT enables a smooth flow of information across an organization. It also helps organizations align their business processes with various technologies and improve the overall operational efficiency. The increased adoption of a virtualized environment is one of the key trends being witnessed in this market. It offers new opportunities for growth across verticals for IT firms. It is used for maintaining data and applications with the help of central remote servers. Virtualization is an essential strategy for enhancing IT efficiency that has made significant inroads in the IT market in Philippines. According to the report, constant support from government for IT initiatives drives the growth of the IT market in Philippines. The government of the Philippines has undertaken several initiatives that have enhanced substantial opportunities for many IT industry projects. The government is concentrating more on PPP across sectors such as BFSI, Education, Construction, E-governance, Infrastructure, Transportation, and ICT. Further, the report states that one of the key challenges in the market is the lack of skilled workforce. Acquiring and retaining a technically skilled workforce is difficult in outsourcing destinations such as the Philippines because of competitive pay scales provided by countries such as India, China, the US, and Canada. In addition, the lack of a quality skill set to accomplish IT processes on a large scale has lowered the hiring rate. Key Vendors - Accenture - Acer - Google - HP - IBM - Oracle - Samsung Other Prominent Vendor - Apple - Azeus - Azus - Convergys - Headstrong - Indra Philippines - Intel - Lakeside Technologies - Lawson - Lenovo - Microsourcing - Misys - Novare Technologies - Safeway Philtech - Salesforce - Sitel - Sutherland Global Services - Sykes - Teleperformance - Teletech holdings - TrendMicro - VMware For more information visit http://www.researchandmarkets.com/research/rl..._market_in
IBM: 166.95 (+3.10), CVG: 25.36 (+0.23)
Teleperformance's (TLPFF) CEO Paulo Cesar on Q4 2014 Results - Earnings Call Transcript
SA Transcripts - at Seeking Alpha - Sun Mar 01, 1:15AM CST
Frost & Sullivan Applauds Teleperformance's Omnichannel Solution for Making it the Most Innovative Contact Center Service Provider in Chile
PR Newswire Europe - Mon Feb 16, 8:01AM CST
-- The integration of social media into the CRM solution proves a masterstroke
