OpenText's IT Management Platform Receives FedRAMP Authorization

OpenText IT Management Platform Achieves FedRAMP Authorization

OpenText (NASDAQ: OTEX) has recently announced that its IT Management Platform (ITMX) has received the coveted authorization from the Federal Risk and Authorization Management Program (FedRAMP). This milestone solidifies OpenText's commitment to delivering secure and modern cloud solutions tailored for government organizations.

Empowering Government with Enhanced IT Services

The OpenText IT Management Platform is designed to assist government entities in overcoming various hurdles in IT service delivery. These hurdles include outdated legacy systems, growing service demands, and budget limitations. A recent survey highlighted that approximately 78% of public sector organizations deem ITSM solutions essential for achieving their digital transformation objectives.

Benefits of ITMX

The introduction of advanced ITSM solutions like ITMX offers several benefits, including streamlined operations, reduced downtime, and improved overall IT system effectiveness. These solutions provide structured frameworks to manage incidents, problems, and changes, thereby enhancing service quality and response times essential for public service satisfaction. Effective IT service management also optimizes resource utilization, contributing to reduced costs and fostering transparency in government operations.

Key Features of OpenText ITMX

OpenText ITMX comes equipped with several essential features:

• An intuitive self-service portal for IT Service Management and AI-driven support, including a mobile app to empower users while reducing service desk costs.
• Codeless configurations and ITIL-certified processes that promote automation, thereby boosting IT productivity and minimizing complexity.
• Advanced discovery of IT assets and cloud services, along with change-risk analysis and management of software license to mitigate risks and control costs.
• A comprehensive analytics approach to aligning investment and strategy through application portfolio and project management.

Commitment to Public Sector Needs

Muhi Majzoub, EVP and Chief Product Officer at OpenText, emphasized the importance of FedRAMP authorized ITSM solutions in helping government agencies transform their operations. He stated, "The availability of FedRAMP authorized IT service management cloud solutions from OpenText validates our commitment to helping U.S. government agencies digitally transform. This solution extends cloud-optimized IT service management benefits to federal agencies, while adhering to evolving security requirements."

Supporting Partners and Security Focus

OpenText collaborates with Carahsoft, a leading government IT solutions provider, to support federal, state, and local governmental agencies, as well as education and healthcare markets. Carahsoft distributes ITMX along with other OpenText products and services.

Craig P. Abod, Carahsoft President, acknowledged that security concerns are a significant challenge for government agencies. With the FedRAMP authorization, he noted, federal agencies can leverage the user-friendly experiences and advanced AI-driven features of OpenText ITMX.

Additional OpenText FedRAMP Offerings

Besides ITMX, other OpenText products such as Fortify on Demand and OpenText Cloud for Government have also received FedRAMP authorization. Fortify on Demand enables comprehensive security testing throughout the software development lifecycle, while Cloud for Government integrates various content management functions in a compliant platform.

About OpenText

OpenText is renowned for its leading information management solutions. Through its innovative cloud services, they empower organizations to extract valuable insights from their data. For more information on OpenText (NASDAQ: OTEX), please visit their official website.

Frequently Asked Questions

What is FedRAMP authorization?

FedRAMP authorization is a certification that indicates a cloud service's compliance with federal security requirements, ensuring that federal agencies can securely use the service.

How does ITMX improve IT service management?

ITMX streamlines operations, reduces service desk costs, and enhances overall system effectiveness, enabling organizations to better meet their service delivery goals.

Why is IT service management important for government agencies?

IT service management is crucial for improving service quality, optimizing resource use, and enhancing transparency and accountability within government operations.

What are some features of OpenText ITMX?

Key features include an intuitive self-service portal, codeless configurations, cloud service discovery, and a comprehensive analytics approach for application management.

How does OpenText support digital transformation for government agencies?

OpenText provides modern cloud solutions that help agencies navigate their digital transformation journey, particularly through secure and efficient IT service management.

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