Opensignal's New Broadband Solutions Transform ISP Customer Experience
Opensignal Unveils Innovative Broadband Solutions for ISPs
Broadband Spotlight and Broadband Focus products enable ISPs to benchmark their users' actual experience, not just the maximum potential of their networks
Opensignal, the leading global provider of independent insights into consumers' connectivity experiences and carrier choices, has launched a comprehensive suite of broadband capabilities aimed at enhancing service quality for Internet Service Providers (ISPs). This initiative is designed to reduce customer churn and provide ISPs with a competitive edge.
The suite comprises two principal offerings — Broadband Spotlight and Broadband Focus — which together assist ISPs in gaining a thorough understanding of their users' broadband experiences.
Broadband Spotlight serves as a customer experience benchmarking platform, enabling ISPs to assess their network performance against competitors on national, regional, and city levels. It evaluates a wide range of metrics, including consistent quality and download speed. This tool empowers ISPs to achieve a clear and independent view of how their service compares to that of others, ultimately guiding performance improvements.
On the other hand, Broadband Focus provides ISPs with detailed insights into the factors influencing customer experience. This platform delves into various aspects, including speed, reliability, and consistency, addressing both positive and negative elements of user experience. It proves beneficial for multiple internal teams, helping them to identify, isolate, and diagnose network issues without incurring the high costs associated with dispatching technicians to customer locations.
Shawn Heidel, President of Network Solutions at Opensignal, noted, "If money were no object, every ISP would upgrade their entire footprint to the latest state of the art wireline technology. However, due to limited resources and costly deployments, operators need to optimize every network investment decision. Broadband Focus assists ISPs in identifying cost-effective measures that enhance customer experiences, regardless of the underlying access technology. Meanwhile, Spotlight provides a broader perspective on their networks' performance against top competitors."
This new broadband suite reflects Opensignal's evolution as a trailblazer in broadband experience analytics, building upon its established reputation in mobile network measurement. The suite is accessible to partners across 16 diverse markets, including the USA, Canada, Brazil, Mexico, and several countries in Europe and Asia.
For those who wish to know more, Opensignal's website offers extensive information about these innovations and their potential impacts.
About Opensignal
Opensignal is renowned as a premier provider of independent insights into consumers' connectivity experiences. Their public reports set the global standard for network and subscriber insights. They equip mobile and broadband network operators with the tools needed for competitive advantage, offering everything from executive-level scorecards to detailed engineering analytics.
The company operates offices in various locations, including the USA, Canada, the UK, Poland, and Singapore.
Media Contact:
Kyle Austin
BMV for Opensignal
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