Ontario International Airport Achieves Top Satisfaction Ranking

Ontario International Airport Ranks Second in Satisfaction Study

Ontario International Airport (ONT) has recently earned a prestigious spot in the industry by ranking No. 2 among all medium-sized airports in a significant satisfaction study. This achievement highlights the airport's dedication to enhancing the passenger experience and its focus on customer service.

Climbing the Ranks in Customer Satisfaction

The latest findings from the J.D. Power North America Airport Satisfaction Study reveal that Ontario International Airport surged from its previous position of fourth place in the last year’s study. With a customer satisfaction score of 709, it successfully outperformed other airports, including Buffalo Niagara International Airport, which followed closely with a score of 698.

Leadership's Commitment to Excellence

"Achieving the No. 2 position among medium-sized airports is both an honor and a testament to the hard work and dedication of the entire ONT team," remarked Atif Elkadi, the Chief Executive Officer of the Ontario International Airport Authority (OIAA). He emphasized the team’s commitment to improving the airport's standards, adding that their aim is to reach the very top for the benefit of the community.

Key Dimensions of Passenger Satisfaction

The J.D. Power study evaluates passenger satisfaction across seven critical areas, including the ease of traveling through the airport, trust levels, terminal facilities, the efficiency of airport staff, and the overall experience of food and retail options available at the airport. These metrics provide a comprehensive view of what travelers prioritize during their airport experience.

Recognition for Customer Experience

ONT's notable ranking coincides with the airport receiving Level 2 Accreditation for Customer Experience from Airports Council International (ACI). This prestigious recognition places it among only 17 airports nationwide to achieve such an honor.

Significant Growth in Passenger Volume

The airport's enhanced reputation is reflected in the substantial 75% increase in passenger volumes since its return to local ownership in 2016. This growth trajectory continues as ONT prepares to accommodate more than 7 million travelers in the upcoming year.

Proud Representation of the Community

Elkadi further stated, "Airports serve as crucial gateways to communities, reflecting their vibrancy and diversity. At ONT, we embrace this role and are dedicated to ensuring that travelers experience the warmth and hospitality that Southern California is known for. We are excited about our accomplishments but remain focused on pushing the envelope further for our passengers."

About Ontario International Airport

Ontario International Airport (ONT) holds the title of California's most popular mid-sized airport, according to the recent J.D. Power study. Located in the Inland Empire region, approximately 35 miles east of downtown Los Angeles, ONT is a full-service airport that provides nonstop jet service to numerous major airports across the United States and beyond.

Engagement Through Social Media

To stay updated on the latest airport developments and customer engagement initiatives, follow ONT on its social media platforms. Regular updates are provided through their Facebook, X (formerly Twitter), and Instagram accounts.

The Ontario International Airport Authority (OIAA)

Established in August 2012 through a Joint Powers Agreement, the OIAA is responsible for the management and development of Ontario International Airport. The organization aims to enhance the airport's operations for the benefit of both the local community and the broader Southern California economy.

Media Contact Information

For media inquiries, please contact Steve Lambert at (909) 841-7527 for more information regarding ONT's recent achievements and customer service initiatives.

Frequently Asked Questions

What is Ontario International Airport's recent ranking?

Ontario International Airport has recently achieved the No. 2 ranking among medium-sized airports in the J.D. Power North America Airport Satisfaction Study.

What customer satisfaction score did ONT receive?

ONT earned a satisfaction score of 709, which is just four points shy of the top-ranking Indianapolis International Airport.

What factors contribute to passenger satisfaction at airports?

The J.D. Power study measures satisfaction based on ease of travel, trust level, terminal facilities, staff performance, and retail and food experiences.

What is the significance of the Level 2 Accreditation for Customer Experience?

This accreditation recognizes Ontario International Airport's commitment to providing excellent customer service and places it among a select group of airports nationwide.

How has passenger volume changed at ONT?

Passenger volumes at Ontario International Airport have increased by 75% since the airport was returned to local ownership in 2016, with expectations to serve over 7 million travelers this year.

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