Numa Partners with Stellantis for AI Innovations in Dealerships
The collaboration provides 3,000+ North American dealerships with advanced AI for enhancing customer operations.
Numa's Role in Stellantis' MarketCenter
Numa, a prominent AI platform for car dealerships, has been selected as a key AI company on Stellantis' exclusive MarketCenter portal. This strategic partnership offers Numa's innovative AI solutions to Stellantis' extensive network of over 2,600 dealerships in the U.S. and around 440 in Canada.
Streamlining Customer Interactions
By being an approved vendor on Stellantis' MarketCenter, Numa facilitates a straightforward pathway for dealerships to implement its AI platform. This technology is already operational in more than 1,000 dealerships across North America, focused on automating customer interactions and streamlining dealership operations.
Transformative Benefits for Dealerships
Numa's AI agents significantly enhance dealership operations by rescuing customer calls and voicemails that lead to increased revenue. They also reduce resolution times, thereby improving Customer Satisfaction Index (CSI) scores. Furthermore, these agents drive productivity and foster accountability within dealer teams.
Impressive Results
Dealers utilizing Numa's AI technologies have reported remarkable outcomes, including a 100x increase in customer response times and a 25% uplift in CSI scores. Additionally, this implementation leads to an estimated average profit increase of $1.2 million per dealership annually.
Commitment to Customer Service
“Our mission is to equip Stellantis dealers with AI agents that set a new standard for world-class customer service,” stated Tasso Roumeliotis, co-founder and CEO of Numa. This commitment underscores Numa's dedication to enhancing the customer experience across the Stellantis network.
MarketCenter's Significance
Stellantis' MarketCenter serves as a centralized hub for approved vendors whose solutions align with the company's stringent quality and support standards. This ensures that dealers have access to the best tools available for improving their operations.
Numa's Growth and Recognition
This partnership marks another significant milestone in Numa's rapid expansion. The company is ranked #238 on the Inc. 5000 list and is recognized as the leading AI firm in the automotive sector. Numa continues to set benchmarks for AI-driven dealerships and innovation.
About Numa
Numa stands out as the top AI platform for automotive dealerships, employing advanced AI agents that manage all customer conversations and operations. This technology provides dealerships real-time insights into their performance, while automating revenue-driving tasks and customer satisfaction. Trusted by over 1,000 dealerships in the U.S. and Canada, Numa operates out of Silicon Valley and was formed by the innovators behind Location Labs. The company has successfully raised $55 million from notable investors.
About Stellantis
Stellantis is a leading global automaker committed to offering customers diversified mobility solutions through cutting-edge technology. Its impressive portfolio features iconic brands such as Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, FIAT, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. The company emphasizes innovation and value for all stakeholders.
Frequently Asked Questions
What is the partnership between Numa and Stellantis?
Numa has been chosen to provide AI services through Stellantis' MarketCenter portal for their dealership network.
How many dealerships will benefit from this partnership?
The partnership will impact over 3,000 dealerships across North America.
What benefits does Numa's AI offer to dealerships?
Numa's AI enhances customer interactions, reduces response times, and increases revenue for dealerships.
Who is the CEO of Numa?
The CEO of Numa is Tasso Roumeliotis, who emphasizes the importance of AI in customer service.
Where is Numa headquartered?
Numa is headquartered in Silicon Valley and serves clients throughout the U.S. and Canada.
