NJM Insurance Group Receives J.D. Power Recognition
NJM Insurance Group has proudly announced its certification by J.D. Power for delivering an exceptional auto claims experience for personal lines customers.
Seven Consecutive Years of Excellence
This prestigious award marks the seventh consecutive year that NJM has received this honor, making it the only insurance provider to achieve this remarkable feat since the program's inception.
Commitment to Quality Service
The ongoing dedication to high standards of service satisfaction was emphasized by Mitch Livingston, NJM President & CEO. He remarked, "Earning the J.D. Power certification for the seventh year in a row highlights our commitment to excellence in serving our policyholders." This dedication to high-quality customer service remains central to NJM's operational philosophy.
Rigorous Evaluation Process
To qualify for the J.D. Power Auto Claims Certification Program, NJM underwent a comprehensive independent audit of its claims process. This included surveys of recent claimants alongside assessments of performance across key operational metrics. Remarkably, NJM excelled by meeting 66 out of 67 evaluation criteria, achieving a 99% success rate, significantly exceeding the required 80% benchmark.
Industry Recognition
Scott Quarderer, Managing Director of Global Business Intelligence for P&C Insurance, stated, "NJM has once again proven its excellence in Auto Claims by earning this certification. Their consistent performance during pivotal customer interactions highlights their unwavering commitment to quality and reliability."
Enhancements in the Claims Process
NJM has consistently sought to elevate its claims experience, first qualifying for the claims certification program in 2018. Recent advancements include the launch of an online platform for glass-only claims and improved online reporting systems. These enhancements aim to provide a more seamless customer experience and to further simplify the claims process.
Performance in the Market
This year, NJM was recognized as ranking second in the Mid-Atlantic region according to the J.D. Power 2024 U.S. Auto Insurance Study. With a score of 711 out of 1,000, the study evaluates overall customer satisfaction and highlights the areas customers deem important such as trust, pricing, service, and ease of use.
Customer Feedback and Trust Ratings
In addition to its awards, NJM boasts an Excellent rating on Trustpilot, standing out with over 12,000 five-star reviews and an impressive TrustScore of 4.7 out of 5. This rating derives solely from customer feedback and corroborates NJM's commitment to providing satisfactory claims services.
About NJM Insurance Group
Founded in 1913, NJM Insurance Group ranks among the leading property and casualty insurers in the Mid-Atlantic region. It has successfully maintained an A or higher rating from AM Best for more than 89 years. Operating on a mutual assurance model, NJM prioritizes the benefit of its policyholders, continually recognized for its outstanding customer service, reliable claims handling, and overall customer satisfaction. NHM's personal insurance solutions are accessible to consumers in multiple states and it also collaborates with selected independent agents for business insurance offerings.
Frequently Asked Questions
What recognition has NJM Insurance Group received?
NJM Insurance Group has been certified by J.D. Power for providing an outstanding auto claims experience for seven consecutive years.
What criteria did NJM meet to achieve the J.D. Power certification?
NJM satisfied 66 out of 67 evaluation metrics, resulting in a 99% success rate, which is significantly above the required threshold.
How has NJM enhanced its claims process?
The company has launched an online platform for glass-only claims and improved its auto claims reporting system to streamline the process.
What is NJM's rating on Trustpilot?
NJM enjoys an Excellent rating on Trustpilot with over 12,000 five-star reviews and a TrustScore of 4.7 out of 5.
How long has NJM Insurance Group been in operation?
NJM Insurance Group was founded in 1913 and has established itself as a leading insurer in the Mid-Atlantic region.
