NJM Insurance Group Recognized for Exceptional Customer Satisfaction
NJM Insurance Group has achieved a remarkable feat by securing the top spot in customer satisfaction within the Mid-Atlantic region. Ranked #1 in the J.D. Power 2025 U.S. Auto Insurance Study (AIS), NJM attributed a noteworthy score of 721 on a 1,000-point scale. This impressive result stands 65 points above the regional average, showcasing NJM's commitment to excellence in service.
Recognizing Customer Satisfaction Metrics
The J.D. Power study evaluates customer satisfaction across seven essential dimensions: trust level, pricing for coverage, quality of service from staff, ease of business transactions, range of products and coverage options, efficiency in problem resolution, and functionality of digital platforms. NJM distinguished itself by leading in every category measured, underscoring its dedication to superior service.
Leadership Acknowledges Customer Trust
Expressing pride in the recognition, Mitch Livingston, NJM's president and CEO, stated, "This award reflects the trust our policyholders place in the service we provide and is a testament to the dedication of our employees, who work to enhance the customer experience every day." This statement highlights the core of NJM's philosophy—customer satisfaction and service excellence are paramount.
A Legacy of Success and Focus on Improvement
In the previous year, NJM was honored with the J.D. Power Auto Claims Satisfaction trophy, further solidifying its reputation in the industry. Additionally, the company has maintained the J.D. Power Auto Claims Certification for seven consecutive years, illustrating consistent performance in claims service and customer support.
Commitment to Customer Feedback
Carol Voorhees, NJM's COO, remarked on the importance of their achievements, stating, "Our recognition in the J.D. Power studies is significant because it is based on customer feedback. As we continue to grow, we remain focused on listening to our policyholders and meeting their needs with the same care and attention that have guided us for over a century." This insight reflects the deep connection NJM continues to foster with its customer base.
A Brief Overview of NJM Insurance Group
Founded in 1913, NJM stands as a leading property and casualty insurance provider in the Mid-Atlantic region, consistently receiving AM Best's Financial Strength Rating of A or higher for over 90 years. The firm operates on a mutual basis for the exclusive benefit of its policyholders, ensuring a customer-centric approach. NJM is also distinguished for its excellent customer service, outstanding claims management, and overall satisfaction.
Expanding Accessibility and Services
NJM's personal insurance offerings are accessible directly to consumers across select states, affirming its reach and commitment to serving a broad audience. Moreover, NJM collaborates with a network of independent agents to facilitate business insurance across several additional states. This network is indicative of NJM's responsive approach to insurance needs.
Frequently Asked Questions
What is NJM Insurance Group's recent recognition?
NJM Insurance Group was ranked #1 in customer satisfaction in the Mid-Atlantic region by J.D. Power's 2025 U.S. Auto Insurance Study.
On what criteria was NJM Insurance Group evaluated?
The evaluation was based on seven cores of customer satisfaction: trust, price for coverage, service quality, ease of business, products, problem resolution, and digital channels.
How does NJM ensure customer satisfaction?
NJM emphasizes customer feedback and focuses on continuously improving its services to meet policyholders' needs.
What awards has NJM Insurance Group received?
NJM has received the J.D. Power Auto Claims Satisfaction trophy and has been certified for its auto claims satisfaction for seven consecutive years.
Where can I find more information about NJM?
For additional details regarding NJM's services, including personal and business insurance, visit njm.com.
