NCS Achieves Prestigious Recognition for AI Innovation Excellence
Transforming Customer Experience through AI
NCS has recently received the 2025 Singapore Customer Value Leadership Recognition, solidifying its position as a frontrunner in the contact center technology services industry. This prestigious recognition underscores NCS's commitment to delivering human-centric AI transformation and responsible innovation.
Leadership in Digital Transformation
By redefining digital customer experiences, NCS has effectively engaged in strategic collaboration with both public and private sector clients. The impact of its scalable AI platforms is evident in measurable operational outcomes and enhanced customer satisfaction.
Tailored AI Solutions for Organizations
According to Frost & Sullivan, NCS empowers organizations to reimagine customer experience (CX) by seamlessly embedding generative AI and conversational automation into existing service functions. Utilizing modular AI accelerators, NCS provides customized solutions that drive efficiency and consistency in service delivery.
Innovative AI Implementations
Recently, NCS deployed a unique integrated generative AI solution built on Amazon Bedrock at a major Contact Centre. This initiative effectively melded speech recognition and intelligent call summarization capabilities, achieving an impressive 95% accuracy in interpreting regional accents, ultimately enhancing customer interactions.
Commitment to Responsible Innovation
NCS's guiding principles are firmly anchored in responsible innovation, working collaboratively with various stakeholders to ensure ethical AI deployment. Their leadership role in Singapore's AI governance is reflected in initiatives such as the Generative AI Centre of Excellence for Public Good, which emphasizes ethical principles in AI practice.
Building Trust Through AI Adoption
The company's focus on trust fosters long-term confidence in AI solutions across sectors. NCS addresses concerns regarding bias and privacy protection in every deployment, ensuring that its innovations meet the high standards set by highly regulated industries.
Empowering Teams with AI
Internally, NCS cultivates innovation through workforce empowerment initiatives. With over 3,000 AI practitioners, the organization continuously enhances its internal capabilities through platforms like NCSgpt, enabling its team to leverage real-world insights effectively.
Recognizing Excellence in Service Delivery
Every year, the Frost & Sullivan awards celebrate companies that demonstrate outstanding performance and innovation. NCS's consistent strategic execution has resulted in tangible improvements in customer satisfaction and market positioning, earning it this esteemed recognition.
About NCS
NCS, part of Singtel Group, stands as a leading technology services firm in Asia Pacific, focused on advancing communities through innovative technology solutions. With a robust team of over 13,000 professionals and expertise across various domains, NCS offers end-to-end technology services tailored to meet client needs. Their commitment to collaboration with technology partners and research institutions supports impactful innovation and sustainable growth.
Frequently Asked Questions
What recognition did NCS recently receive?
NCS was awarded the 2025 Singapore Customer Value Leadership Recognition for its achievements in the contact center technology services industry.
How does NCS enhance customer experience?
NCS improves customer experiences by integrating generative AI and conversational automation into existing service functions, utilizing modular AI accelerators.
What is the significance of NCS's AI initiatives?
NCS's AI initiatives focus on responsible innovation and ethical deployment, aimed at building trust and delivering high-impact outcomes in customer services.
Who is the parent company of NCS?
NCS is a subsidiary of Singtel Group, aimed at delivering technology solutions across Asia Pacific.
How does NCS ensure compliance with industry standards?
NCS engages in governance practices that uphold ethical principles in AI deployment, addressing issues of privacy and bias in its solutions.
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