Natural Retreats Teams Up with Track for Enhanced Guest Services
Natural Retreats Partners with Track for Enhanced Operations
Luxury vacation rental leader implements enterprise property management system to improve service delivery across iconic U.S. destinations
Track, a top provider of cloud-based hospitality software, has announced that Natural Retreats, offering travelers a selection of 1,400 luxury vacation homes across various destinations, will implement TrackPMS as its new property management system, moving away from its previous proprietary platform. This strategic transition marks a significant step in Natural Retreats' mission to provide uniquely personalized services for both guests and property owners.
The collaboration with Track enables Natural Retreats to combine its deep industry knowledge with Track's engineering prowess. This partnership is designed to foster innovation and enhance operational efficiency throughout Natural Retreats' portfolio, which includes a range of luxury properties.
“This partnership embodies our core purpose to inspire travel while delivering exceptional service to our guests and homeowners,” said Doug Burns, COO at Natural Retreats. “Track offers the scalability and engineering resources we need to refine our distinct hospitality approach, ensuring that we continue to offer world-class experiences across all our beloved destinations—from the Natural Retreats and 360 Blue brands to the super-luxe Alaya Collection and the affordable luxury of Callista.”
The diverse portfolio under Natural Retreats includes management of vacation homes located in some of the nation's most desirable areas. With Track's robust integration network and proven scalability, Natural Retreats will be better positioned to adapt to the dynamic needs of its teams and property owners.
Expressing enthusiasm about the partnership, Boogie Wittenburg, CEO of Track Hospitality Software, remarked, “I’m incredibly excited to welcome Natural Retreats to the Track family. Their commitment to delivering elevated experiences for guests and homeowners aligns perfectly with our mission. By merging their expertise in luxury accommodations with the capabilities of the Track platform, we are setting the foundation for smarter operations and memorable stays. Let's create something remarkable together.”
The complete rollout of the Track platform is expected to be finalized in the next few months, bringing substantial benefits to the entirety of Natural Retreats' luxury vacation homes and related guest services.
About Natural Retreats
The Natural Retreats collection of brands provides travelers with a handpicked selection of 1,400 luxury properties in various iconic destinations across the U.S. The offerings range from the upscale ambiance of Natural Retreats and 360 Blue to the ultra-luxurious Alaya Collection and the accessible elegance of Callista. Natural Retreats strives to inspire travel and remains committed to delivering personalized service to their homeowners and guests, as they believe travel is vital to individual well-being and societal enrichment.
About Track Hospitality Software
Track is an advanced property management software platform designed to streamline short-term rental operations, making them faster and more efficient. With a developing array of native tools and partnerships with over 70 technology providers, Track delivers a comprehensive operations suite for property management teams.
Frequently Asked Questions
What is the main focus of the partnership between Natural Retreats and Track?
The partnership focuses on enhancing operational efficiency and guest services through the implementation of Track's property management system.
How many properties does Natural Retreats manage?
Natural Retreats manages a curated selection of 1,400 luxury vacation homes in 12 destinations.
What benefits does Track's platform provide to Natural Retreats?
Track's platform offers scalability, improved operations, and enhanced guest and homeowner experiences.
Who is the CEO of Track Hospitality Software?
Boogie Wittenburg is the CEO of Track Hospitality Software.
What type of service does Natural Retreats provide?
Natural Retreats specializes in luxury vacation rentals, offering personalized services to guests and homeowners alike.
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