Mountain Valley Express Implements CLI FACTS for Enhanced Growth
Mountain Valley Express Chooses Carrier Logistics for Efficiency
Carrier Logistics Inc. (CLI), a prominent provider of freight management software tailored for Less-Than-Truckload (LTL) fleets, has recently announced an exciting development. Mountain Valley Express, an expanding LTL carrier, has officially implemented CLI's FACTS software across 13 terminals. This strategic move aims to streamline their operations involving over 300 tractors and 500 trailers.
Immediate Benefits from FACTS Implementation
Since the implementation of the FACTS solution, Mountain Valley Express has already begun to see substantial immediate benefits. The company has reported that the system allows them to process around 2,500 freight bills every day. This efficiency covers various operational aspects such as pick-up, delivery, linehaul, and cross-docking operations.
Streamlined Operations and Reduced Errors
According to Lizette Guajardo, senior manager of customer experience at Mountain Valley Express, the need for an advanced system became evident when their legacy TMS could no longer meet their expectations. The company required better automation, integrated reporting, customer self-service functionalities, and enhanced visibility tools. After evaluating several options, they found that CLI's FACTS offered a comprehensive solution that aligns perfectly with their growth ambitions.
Moreover, the Freight Management system's capabilities have significantly reduced the time needed for load tendering, planning, and dispatching. With these improvements, Mountain Valley Express is not just saving time but also cutting unnecessary costs throughout their operations.
Advanced Features of FACTS
The entire suite of the FACTS freight management solution is being utilized at Mountain Valley Express. This includes the Dock Management System, which is vital for minimizing clerical errors, achieving quicker results, and reducing overall cycle times. Key integrations that CLI has facilitated include systems for document imaging and driver communications, alongside a custom solution tailored for the company's accounting platform.
Enhanced Customer Experience with Self-Service Tools
Another promising feature of the FACTS system is the customer-facing portal that provides users with tools for quotes and pick-up creation alongside boosted visibility into their load's status. Guajardo noted that this self-service functionality has led to considerable time savings on administrative tasks, ultimately driving greater customer satisfaction.
Support from Carrier Logistics During Transition
CLI has also played a critical role in ensuring a smooth transition to the new system. With their support, Mountain Valley Express developed Standard Operating Procedures (SOPs) for daily tasks and training materials. These comprehensive resources, which include clear instructions and tutorial videos, have allowed staff members to quickly adapt to the new system. "The support we received throughout the implementation process was invaluable," Guajardo shared.
About Mountain Valley Express
Mountain Valley Express is an experienced player in the LTL service industry. With over 50 years of history, the company operates in California, Arizona, and Nevada from multiple service centers. They provide a diverse array of services encompassing warehousing, distribution, supply chain management, including bulk storage, cross-docking, repackaging, and transportation solutions.
Ben Wiesen on FACTS Capabilities
Ben Wiesen, president of Carrier Logistics, stated, "FACTS was designed from the ground up to be the all-in-one solution for LTL carriers. We're proud to be an integral partner for Mountain Valley Express as they expand their operations and enhance services tailored to a growing customer base." The FACTS™ solution stands as the premier technology catering to the distinct transportation and freight management requirements of asset-based LTL carriers and last-mile logistics.
The FACTS system employs artificial intelligence and inventive optimization strategies to refine operational processes and enhance decision-making capabilities. Key functionalities include online shipping tools, route management, dispatch oversight, rate engines, cross-dock management, and an extensive back-office suite. With these tools, carriers can deliver exceptional service while also increasing efficiency and providing shippers with clearer, real-time freight visibility.
About Carrier Logistics Inc.
Carrier Logistics Inc. (CLI) is headquartered in Elmsford, N.Y., boasting over five decades of experience in the freight management software sector. Their solutions are engineered to accommodate the complex needs posed by LTL carriers, combined LTL and truckload businesses, asset-light and non-asset-based operators, and package delivery services throughout North America.
Frequently Asked Questions
1. What benefits has Mountain Valley Express seen from CLI's FACTS?
Since implementing FACTS, Mountain Valley Express has improved efficiency by processing 2,500 freight bills daily and reducing clerical errors.
2. Why did Mountain Valley Express choose Carrier Logistics?
Mountain Valley Express selected Carrier Logistics because their previous system lacked vital automation and visibility tools necessary for growth.
3. What features are included in the FACTS solution?
FACTS includes dock management, document imaging, driver communication systems, and an accounting solution tailored for their operations.
4. How has the self-service portal enhanced customer experience?
The self-service portal allows customers to create quotes and monitor load status, leading to savings in administrative time and increased customer satisfaction.
5. What is the history of Mountain Valley Express?
Mountain Valley Express has over 50 years of experience providing LTL services in California, Arizona, and Nevada through various service centers.
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