Mokwheel's Voluntary Battery Recall for Scoria and Basalt-ST Models

Author: Dylan Bailey Updated: 06-03-2025 05:54 PM

Mokwheel Announces Important E-Bike Battery Recall

Mokwheel, a prominent name in electric mobility solutions, has taken proactive measures by announcing a voluntary recall for specific Scoria and Basalt-ST e-bike batteries. This decision comes in light of a discovery regarding labeling discrepancies that do not conform to UL Solutions standards, affecting certain units sold in recent months.

Identifying Affected Models

It is crucial for customers who own Scoria or Basalt-ST models to be aware of the purchase period and the specific battery serial numbers that fall under this recall. Here’s a breakdown:

Scoria Model

Purchase Period: April 2024
Battery Serial Numbers: YXA1B0590A010150200 to YXA1B0590A010150399
Vehicle Serial Numbers: BBWS4B0401 to BBWS4B0600

Basalt-ST Model

Purchase Period: May 2024
Battery Batch Number: SCA1B01010152N
Vehicle Serial Numbers: BBWL3H0001 to BBWL3H0150

Reasons Behind the Recall

The root cause of this recall is attributed to the batteries being manufactured before UL certification was finalized. They are not officially certified by UL Solutions, despite there being no immediate safety issues reported. Mokwheel is committed to customer safety and satisfaction; therefore, the company is offering free replacements for these batteries.

Steps to Determine If Your Battery is Affected

Customers who purchased the Scoria or Basalt-ST e-bikes during the highlighted periods should check the serial number on their batteries. If it fits within the specified ranges, the battery is eligible for a free replacement, ensuring compliance and maintaining the quality standards Mokwheel is known for.

What to Do Next

If you believe your battery is part of the affected group, there are several steps you should follow:

Firstly, reach out to Mokwheel’s support team to facilitate the no-cost battery replacement. The dedicated staff will verify your details and help coordinate the replacement process to make it as seamless as possible.

Commitment to Customer Safety

Mokwheel sincerely regrets any discomfort this recall may cause. The company reaffirms its dedication to safety, compliance, and customer satisfaction, expressing gratitude to its loyal customers for their ongoing support and trust.

Frequently Asked Questions

What models are included in the recall?

The recall affects select Scoria and Basalt-ST e-bike batteries sold during April and May 2024.

How can I check if my battery is affected?

Check the serial number on your battery. If it falls within the listed serial number ranges, it is eligible for replacement.

What should I do if my battery is affected?

Contact Mokwheel's support team to arrange for a free battery replacement.

Is there a safety concern with the recalled batteries?

While there are no immediate safety issues reported, the recall is a precautionary measure to ensure compliance and safety.

Will I be charged for the replacement battery?

No, the replacement battery will be provided at no charge to affected customers.

About The Author

My name is Dylan Bailey, and I am 28 years old. I am an author and an expert on the stock market who specializes in publicly traded companies. Early fascination with the stock market inspired me to seek a finance degree and then delve deeply into the world of stocks. I have developed over the years my abilities to spot investment prospects, assess business performance, and analyze market trends.

My books and articles try to help regular investors understand the nuances of the stock market. Anyone can, in my opinion, make wise investment choices and succeed financially if they have the correct information and resources. In my writing, I combine in-depth research with practical insights and advice that can be put into action. This is done with the intention of assisting readers in navigating the constantly shifting landscape of publicly traded companies.

In addition to writing, I also host webinars and workshops, where I give presentations and share my knowledge with a wider audience. I also write for top financial journals and show up as a guest analyst on financial news shows. I like to travel, spend time with my family, and keep active by playing different sports when I'm not buried in market research.

My goal is to enable people to choose wisely and consciously in their investments, so taking charge of their financial futures. By my work, I hope to create a community of informed and self-assured investors prepared to take advantage of the chances presented by the stock market.

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