Modirum Platforms Expands Operations to Enhance UAE Customer Engagement

Modirum Platforms Expands Operations in the UAE

Modirum Platforms, recognized for its robust platform technologies and artificial intelligence capabilities, is making significant strides in the United Arab Emirates. The company has recently set up a Center of Excellence in Expo City Dubai, aiming to boost its commitment to local clientele in the region.

Focus on Enhanced Customer Experience

The establishment of this new center highlights Modirum's strategy to deliver enhanced customer experiences. Over nearly three decades, Modirum has established partnerships with more than 30 governments and leading companies, and its growing presence in the region underscores its commitment to optimizing critical services.

Leadership and Vision in the Middle East

To spearhead its operations in this dynamic market, Modirum has appointed Filip Petkov as the General Manager for the Middle East. Petkov emphasizes the company's dedication to being closer to its customers, insisting that this proximity is fundamental for rapid responses and improved service quality. He expresses pride in relocating to the UAE with his family to contribute to its vibrant culture of innovation.

Enhancing AI-Driven Solutions

Modirum's innovative approach revolves around embedding product and engineering teams directly alongside telecom operators. This setup enables real-time optimization of service levels, which is crucial in environments where every minute counts. Through this model, teams work together closely, engaging in rapid development cycles that ensure immediate feedback translates into swift updates.

Strengthening Cyber Resilience

As the UAE continues to solidify its position as a hub for critical communications and connectivity, Modirum's capabilities become increasingly relevant. The company’s focus on cutting-edge AI and cyber technology positions it as a key player in enhancing both public safety and private sector operations.

Mission and Vision for the Future

Modirum's mission centers on analyzing mission-critical processes to unlock significant transformative growth. Through a combination of advanced platforms, artificial intelligence, and industry expertise, the company aspires to elevate businesses and societies alike. Their vision of being the EMEA leader in enterprise software for critical infrastructure protection will be augmented by its UAE office, focusing on fostering local collaborations and driving innovation.

Commitment to Local Collaborations

In addition to strengthening its customer engagement, Modirum emphasizes the importance of local collaborations. The team's dedication to integrating seamlessly with local institutions ensures that clients can maximize their operational efficiencies while utilizing cutting-edge technology.

Frequently Asked Questions

What is the purpose of the new Center of Excellence established by Modirum?

The Center of Excellence in Expo City Dubai aims to enhance customer experiences by strengthening AI-driven security and resilience for critical infrastructure.

Who has been appointed as the General Manager for Modirum in the Middle East?

Filip Petkov has been appointed as the General Manager for Modirum's operations in the Middle East, focusing on improving service delivery and client engagement.

What is Modirum's primary mission in the UAE?

Modirum's mission is to analyze mission-critical processes and design transformative solutions that boost both businesses and societal advancement.

How does Modirum ensure rapid client engagement?

By embedding product and engineering teams alongside clients, Modirum can quickly respond to challenges and optimize service levels effectively.

What industries does Modirum serve in the UAE?

Modirum serves various sectors including public safety, energy, transport, and finance, providing critical support and technology enhancements.

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