Member Support Services and Greylock Explore Future Growth

Member Support Services Welcomes Greylock Federal Credit Union

In a significant partnership aimed at enhancing services and operational capabilities, Member Support Services, LLC (MSS) has joined forces with Greylock Federal Credit Union. This collaboration presents an opportunity for both organizations to leverage advanced technology and shared resources ultimately benefiting their members.

The Value of Collaboration in Credit Unions

MSS, a credit union service organization (CUSO), is dedicated to helping credit unions improve their technology access and operational efficiencies. By bringing Greylock Federal Credit Union into its expanding network, MSS reinforces its commitment to nurturing partnerships that foster growth and innovation.

According to Vim Anand, CEO of MSS, the rapidly changing landscape of financial services, marked by rising costs and the need for digital transformation, poses significant challenges for credit unions. “By partnering with MSS, Greylock aims to enhance the quality of service and value delivered to its members while maintaining its unique brand identity,” Anand explained.

Enhancing Member Services

The collaboration allows Greylock to utilize MSS’s comprehensive technology solutions, which are designed to streamline operations and strengthen purchasing power among its member institutions. The integration of these technologies is expected to drive higher operational scale and efficiency, ultimately leading to improved member services.

Joining a Network of Innovation

Greylock is joining a roster of notable MSS members, which includes organizations such as the Credit Union of New Jersey and United Teletech Financial. This network of credit unions encourages collaborative investments in technology and shared resources, which leads to enhanced lending processes, robust collections, and improved IT infrastructure.

By mutually negotiating vendor contracts, Greylock and other member institutions can leverage collective purchasing power, leading to substantial cost savings across essential services. The strength of this model lies in its ability to combine resources while still allowing credit unions to focus on their individual missions of serving their communities.

Commitment to Community and Efficiency

Greylock Federal Credit Union has long prioritized community service and member satisfaction. “With our collaboration with MSS, we’re not only addressing our members’ unique needs but doing so with a commitment to our independence,” said John Bissell, Greylock’s CEO. This strategic partnership is designed to empower Greylock to innovate continuously while operating efficiently.

Proven Success and Future Goals

MSS has a proven track record of delivering tangible benefits to its credit unions. Partnering with MSS enables credit unions to improve processing efficiencies significantly, reducing operational costs and enhancing service standards. With Greylock now onboard, the collective efficiency of MSS's network is expected to rise substantially.

As MSS continues to expand, the organization is focused on scaling its operations and aims to enhance the member experience significantly. With a target of reaching between $8 billion and $10 billion in assets under management in the forthcoming years, MSS aspires to reduce operating costs to a ratio of just 2.8% across partner members while achieving an efficiency ratio of 66%.

About Member Support Services, LLC (MSS)

Member Support Services, LLC, known as MSS, is a shared services organization that facilitates middle- and back-office operations for credit unions. By promoting efficiency through economies of scale, MSS helps its member organizations concentrate on what matters — serving their members effectively. The collaboration among credit unions forms a robust support network, enabling them to undertake ambitious initiatives that would be challenging to manage independently.

About Greylock Federal Credit Union

Greylock Federal Credit Union is a member-owned financial institution that operates various full-service branches across several locations. With a commitment to supporting low- and moderate-income families, Greylock has received both the Low-Income Designation (LID) from NCUA and certification from the CDFI Fund. The credit union’s dedication to community development reflects its core mission of enhancing member services while nurturing community growth.

Frequently Asked Questions

What is the main goal of the partnership between MSS and Greylock?

The partnership aims to enhance member services, scale operations, and improve efficiency by leveraging shared resources and technology.

How does MSS support its member credit unions?

MSS helps credit unions achieve operational efficiencies through shared services, technology integration, and collective purchasing power.

What benefits do members of Greylock expect from this collaboration?

Members can anticipate improved services, operational efficiencies, and greater innovative solutions tailored to their needs.

What is the target asset goal for MSS in the coming years?

MSS aims to manage assets between $8 billion and $10 billion, focusing on reducing costs and enhancing member experiences.

How does Greylock's commitment to the community manifest in their operations?

Greylock prioritizes serving low- and moderate-income families and works to offer expanded services that benefit their community.

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