Matt Graves Elevated to President and COO of Valet Living

Valet Living Promotes Matt Graves to President and COO

Valet Living, a leader in residential amenities for the multifamily housing sector, recently announced an important leadership transition. Matt Graves has ascended to the position of President and Chief Operating Officer of Valet Living, building on the successes he has achieved since becoming COO in 2022. This new role allows Graves to focus on driving daily operations and performance, contributing to the overarching vision set forth by CEO Shawn Handrahan. Handrahan will continue overseeing Valet Living Group holding companies while enabling Graves to spearhead operational initiatives.

Appointment Highlights Leadership Changes

This strategic shift is aimed at fostering continued growth and innovation. With Matt's extensive experience and his significant role in leading transformative change within the organization, he is well-suited for the expanded responsibilities. Recognizing the interaction between operational efficiency and customer satisfaction, Graves' leadership is anticipated to enhance service delivery.

Background and Experience of Matt Graves

Since joining Valet Living in 2018 as Regional Vice President, Graves has successfully implemented transformative initiatives that prioritize customer engagement. He played a pivotal role in the launch of Valet Living Home, significantly elevating the company's tech-enabled services for clients. Throughout his tenure as COO, he focused on streamlining operations, boosting the team's collaborative efforts, and enhancing client satisfaction through comprehensive field operations.

Commitment to Innovation at Valet Living

Graves expresses a strong commitment to maintaining Valet Living's tradition of growth and innovation. "Valet Living's commitment to excellence has always been at the center of our achievements," he stated. "In this new role, I look forward to collaborating on forward-thinking solutions that will benefit our industry and our dedicated associates."

Valet Living's Legacy in Multifamily Services

With nearly thirty years in the industry, Valet Living has carved out a reputation as the premier provider of essential amenity services within the multifamily sector. The company is known for enhancing community asset value, minimizing the burden on on-site staff, and enriching the living experience for residents. Supported by state-of-the-art technology and a workforce of over 8,000 professionals, Valet Living proudly serves more than 2 million apartment homes across the nation. As a portfolio company of GI Partners, Valet Living continues to make strides in enhancing its service offerings and operational capabilities.

Future Prospects for Valet Living

Looking ahead, the company's commitment to leading through innovation and service excellence will continue to drive its mission. With Graves at the helm of day-to-day operations, Valet Living aims to cultivate an environment where both associates and clients can thrive, reflecting a partnership model that is highly effective in the multifamily housing industry.

Frequently Asked Questions

What inspired the promotion of Matt Graves?

Matt Graves has a proven record of driving transformational change and enhancing operational performance, making him a natural choice for this critical role.

What are the main responsibilities of the new President and COO?

As President and COO, Graves will oversee daily operations, ensure performance improvements, and drive innovation strategies at Valet Living.

How long has Matt Graves been with Valet Living?

Matt Graves joined Valet Living in 2018 and has served in various leadership roles, including Regional Vice President and COO.

What is Valet Living's primary service focus?

Valet Living specializes in providing residential amenities services to the multifamily housing industry, enhancing community value and resident satisfaction.

How does Valet Living plan to innovate under Matt Graves' leadership?

Under Graves' leadership, Valet Living aims to implement new technology and customer experience initiatives to improve service delivery and operational efficiency.

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