Master Meter and PureOps Join Forces to Elevate Customer Service
Strategic Partnership Between Master Meter and PureOps
Master Meter, a prominent innovator in advanced water metering solutions, has entered into a significant partnership with PureOps, a reputable waterworks solutions provider. This collaboration aims to enhance services for water utilities, ensuring that customers receive exceptional support and innovative solutions in their operations.
Commitment to Service Excellence
Tim Hanes, the President and CEO of Master Meter, emphasizes the company's dedication to providing outstanding service and innovative technologies to water utilities across the country. He believes that PureOps, with its vast resources and excellent customer service reputation, will be instrumental in delivering on this commitment.
Recognizing Previous Partnerships
Master Meter values the contributions of their former distributor, Aquaflow Solutions, and acknowledges the changing dynamics of the water utility sector. With the addition of PureOps, customers can expect a wealth of expertise and robust service offerings that enhance the overall customer experience.
Ensuring a Smooth Transition
For existing Master Meter customers, the transition to PureOps will be seamless. They will continue to enjoy the high-caliber support they are accustomed to, now supplemented by PureOps' extensive solutions portfolio designed to meet diverse customer needs.
Expertise of PureOps
PureOps stands out in the water management field, providing a range of services that includes operator support, troubleshooting, advanced metering services, and leak detection. Their expertise positions them as a key ally for water utilities aiming to optimize operations and ensure efficient water resource management.
Key Contacts for Customers
Those seeking inquiries related to Master Meter products and services can reach out to Dave Conaway, the Regional Sales Manager. His proximity to the local area ensures that customer needs are met with expertise and locality. PureOps also has dedicated personnel to handle inquiries efficiently.
About Master Meter
Master Meter operates under the umbrella of Arad LTD, which is recognized internationally for its leadership in water measurement solutions. The company is committed to delivering cutting-edge digital measurement tools and innovative water management software that are pivotal for enhancing revenue, boosting efficiency, and fostering sustainable water usage. Their diverse portfolio features advanced technologies such as Sonata and Octave Ultrasonic meters, Allegro AMI, and Harmony Encore MDM, underscoring their commitment to evolving with today's water utility landscape.
About PureOps
PureOps specializes in providing comprehensive water management solutions tailored to the needs of municipal water services. Their holistic approach encompasses various aspects of water utility management, ensuring that communities benefit from optimized resources and expert support.
Frequently Asked Questions
What is the purpose of the Master Meter and PureOps partnership?
The partnership aims to enhance customer service and water management solutions for utilities, ensuring ongoing support and innovative technologies.
Who will be the primary contacts for customers after the transition?
Dave Conaway from Master Meter will serve as the primary contact for inquiries, alongside dedicated personnel from PureOps.
What services does PureOps provide?
PureOps offers operator support, troubleshooting, advanced metering services, and leak detection, among other water management solutions.
How will existing customers benefit from this partnership?
Customers will continue to receive exceptional service with additional resources and expertise provided by PureOps.
What types of technologies does Master Meter offer?
Master Meter offers innovative smart water technologies, including ultrasonic meters and advanced water management software, to enhance operational efficiency.
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