Lumel Acknowledged as Customer Experience Leader for 2025
Lumel Earns Top Recognition in Customer Experience
Lumel, renowned as a global frontrunner in no-code integrated planning, reporting, and applications on Power BI and Microsoft Fabric, has achieved remarkable recognition. The company was recently hailed as an Overall Leader for Customer Experience in the latest Enterprise Performance Management (EPM) Market Study conducted by Dresner Advisory Services.
Exceptional Ratings Across Multiple Standards
In a notable achievement during its first inclusion in the study, Lumel garnered higher scores than the overall sample across various metrics. The company is recognized not only as a leader in customer experience but also as a Trust Leader within the Vendor Credibility Model. Howard Dresner, founder and chief research officer at Dresner Advisory Services, pointed out Lumel's excellence in areas such as sales follow-up and technical support, emphasizing that users find great value with low total cost of ownership.
Results Driven by Real User Feedback
This accolade underlines Lumel's commitment to customer satisfaction as it received high rankings in both the Customer Experience and Vendor Credibility models. The glowing feedback is drawn entirely from real users across various industries, showcasing an impressive level of satisfaction and confidence in Lumel's solutions.
Leadership Voices on the Recognition
Gopal Krishnamurthy, Founder and CEO of Lumel, expressed pride in the recognition, noting its significance as it reflects direct customer feedback. He emphasized Lumel's unique approach to integrating planning into their BI systems while ensuring ease of use and flexibility. This facilitates the delivery of enterprise-grade planning and performance management solutions that are deeply integrated with Microsoft technologies.
Insights from the EPM Market Study
The Wisdom of Crowds EPM Market Study, now in its 11th year, compiles data exclusively from users who have firsthand experience with enterprise performance management solutions. Vendors are evaluated across 33 essential criteria, which encompass aspects like product functionality, technical support, ease of use, and value for price, providing a comprehensive overview of performance in the sector.
Continued Innovation at Lumel
The recognition as a leader in the EPM market comes amid a period of significant innovation for Lumel. The company recently launched a new product called PowerTable, enhanced its modeling capabilities, and introduced advanced reporting and automation features tailored for Power BI users. These advancements reinforce Lumel's position as an industry leader as they strive to empower users with cutting-edge tools.
About Lumel
Lumel equips businesses to anticipate needs and strategize for the future with a pioneering suite of products that amalgamate planning, business intelligence (BI), and data applications built on Microsoft Fabric and Power BI. Focused on serving business users, Lumel helps organizations derive maximum value from their data through advanced features, collaboration, and modeling, all while minimizing total costs and phasing out outdated BI and EPM systems.
As a Microsoft Strategic ISV Partner for Fabric, Lumel has its headquarters in Plano, Texas, and a presence in Chennai, India. The company proudly employs over 300 individuals and serves a global clientele exceeding 3,000 customers.
Frequently Asked Questions
What awards has Lumel received in 2025?
Lumel was recognized as an Overall Leader for Customer Experience in the 2025 Wisdom of Crowds EPM Market Study.
What criteria were used in the EPM Market Study?
The study evaluates vendors based on 33 criteria, including product functionality, technical support, and ease of use.
What is the importance of customer feedback for Lumel?
Customer feedback played a crucial role in Lumel's high ratings in customer experience and vendor credibility models.
What innovations has Lumel introduced recently?
Lumel launched PowerTable and enhanced its modeling and reporting capabilities for Power BI users.
How does Lumel help businesses optimize their data usage?
Lumel consolidates planning, reporting, and analytics to maximize the value of existing data and reduce costs.
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