LivePerson Reports Q2 2025 Results with Key Highlights
LivePerson Provides Financial Update for the Second Quarter
LivePerson, Inc. (NASDAQ: LPSN), a prominent name in enterprise conversational AI and digital transformation, has shared its financial results for the second quarter of 2025. This quarter's total revenue reached $59.6 million, reflecting a performance that aligns with the company's upper guidance expectations.
Highlights from Q2 2025
During the second quarter, the company experienced a 25.4% decline in revenue compared to the same period last year attributed to customer cancellations. However, LivePerson has signed a total of 38 deals this quarter, which included 35 renewals from existing clients and 3 new customers. Despite these challenges, the average revenue per enterprise and mid-market customer saw a positive increase, rising by 4.0% to about $655,000.
Strategic Move and Key Partnerships
John Sabino, the CEO of LivePerson, emphasized the importance of a recent refinancing agreement that aims to significantly improve their balance sheet. This strategic step is paired with a notable 45% increase in conversations driven through their Generative AI suite, enhancing their collaboration with Google Cloud.
Detailed Financial Performance
LivePerson reported a net loss of $15.7 million or $0.17 per share, which contrasts sharply with the net income of $41.8 million from the previous year’s comparable quarter. This drastic shift is largely due to a significant gain that was recorded in the previous year's quarter related to debt extinguishment. The Adjusted EBITDA came in at $2.9 million which is also lower than the adjusted EBITDA of $8.2 million for the same period last year.
Customer Engagement and Expansion
The customer base continues to expand as LivePerson secured several noteworthy deals across various industries, highlighting its ability to attract both new and returning clients. Notable expansions include contracts with a leading U.S. health plan provider and a major European retailer, indicating their strong market presence and reliability as a service provider.
Cash Flow Overview
As of June 30, 2025, LivePerson had a cash balance of $162 million. This is a decrease from $183.2 million recorded at the end of December 2024. The company continues to project a robust revenue outlook for the coming periods, predicting total revenue for Q3 2025 to be between $56 million to $59 million.
Looking Ahead: Financial Expectations
For the full year 2025, the company forecasts total revenues to sit in the range of $230 million to $240 million. This reflects a year-over-year decline of approximately 26% to 23%. As recurring revenue is expected to make up about 93% of total revenue, the company is setting its sights on improved financial performance and stability.
Frequently Asked Questions
What was the total revenue for LivePerson in Q2 2025?
The total revenue for LivePerson in Q2 2025 was $59.6 million.
How much did LivePerson's revenue decrease compared to last year?
LivePerson's revenue saw a decrease of 25.4% compared to the same period last year.
What are the future revenue projections for LivePerson?
LivePerson expects total revenue for the full year 2025 to be between $230 million and $240 million.
What strategic partnership did LivePerson highlight in their report?
LivePerson highlighted its deepened partnership with Google Cloud as part of its strategic moves in enhancing its Generative AI offerings.
What is the average revenue per enterprise customer as reported?
The average revenue per enterprise and mid-market customer increased to approximately $655,000 in Q2 2025.
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