LicenseFortress Delivers 82.9% NPS in 2024 with Outstanding Service
LicenseFortress Achieves Stellar NPS Amid Licensing Changes
LicenseFortress continues to set the standard for customer satisfaction, recently achieving a remarkable Net Promoter Score (NPS) of 82.9%. This accomplishment reflects a significant improvement from the previous year, highlighting the company's commitment to helping clients navigate the complex landscape of software licensing.
Impact of Java and Broadcom Licensing Changes
This year has seen notable shifts in licensing models, particularly with Oracle's move toward an employee-based Java licensing approach. Such changes have posed new obstacles for organizations managing their Java software. Additionally, Broadcom's licensing policies are also evolving, adding layers of complexity that challenge compliance efforts. In response, LicenseFortress has leveraged its extensive knowledge and resources to assist clients in adapting to these developments effectively.
Exceptional Customer Ratings
Customer feedback is essential for any organization's growth, and LicenseFortress takes this to heart. The independently verified NPS survey evaluates the company on several key performance indicators, such as responsiveness, quality of service, and value offered to clients. LicenseFortress scored an impressive 4.8 out of 5 stars from a broad base of 102 reviews, indicating that clients not only recognize the company's efforts but are also enthusiastic promoters of its services.
The NPS scoring system classifies respondents into categories based on their likelihood to recommend the company: promoters, passives, and detractors. Notably, LicenseFortress achieved an outstanding score this year with a perfect record of no detractors, emphasizing its dedication to maintaining high-quality customer experiences.
Client Testimonials Highlight Success
Testimonials from satisfied customers speak volumes about the level of service provided by LicenseFortress. One Director of Global Services at a SaaS provider praised the team for their commitment to supporting Oracle licensing needs, stating, "The team is always on hand to answer any questions and is proactive in their continued analysis of our Oracle estate." They highlighted how the firm’s expertise significantly eased the burden during an Oracle GLAS audit.
Moreover, Dr. Michael Corey, Co-Founder and COO at LicenseFortress, expressed pride in the services offered, remarking, "With changes to Oracle Java and Broadcom licensing models, many organizations faced uncertainty. Through our expert guidance, we’ve been able to provide clarity and ensure compliance, all while reducing costs." This assertion further underscores the proactive approach LicenseFortress takes in helping clients stay ahead of evolving licensing norms.
Commitment to Excellence
LicenseFortress remains steadfast in its commitment to customer satisfaction, as evidenced by the impressive 82.9% NPS. This score, verified by an impartial source, adds an additional layer of credibility and reinforces the company’s transparency and commitment to client-focused service.
Staying Ahead in a Complex Landscape
In a world where software licensing rules are increasingly complicated, organizations require agile partners to help navigate these waters. LicenseFortress not only provides essential compliance solutions but also empowers its clients to maximize value from their software investments. By maintaining a finger on the pulse of industry changes, LicenseFortress is positioned uniquely to lead its clients to success in a challenging environment.
About LicenseFortress
LicenseFortress is a premier provider of license management and compliance solutions for Oracle, IBM, Microsoft, and VMware products. Formed by industry veterans and licensing experts, the company presents a broad range of services aimed at simplifying the intricate world of software licensing and compliance management. With a strong emphasis on transparency and proactive service, LicenseFortress passionately works to ensure clients can optimize their software investments while effectively managing compliance risks.
Frequently Asked Questions
What does the NPS score of 82.9% indicate?
The NPS score of 82.9% reflects a high level of customer satisfaction, indicating that clients are likely to recommend LicenseFortress to others.
What are the main challenges faced by clients in 2024?
Clients are navigating significant licensing changes introduced by Oracle and Broadcom, which have increased the complexity of compliance.
How does LicenseFortress assist its clients?
LicenseFortress provides expert guidance, legal backing, and financial solutions to help clients adapt to changes and optimize their software portfolios.
What criteria are clients evaluated on in the NPS survey?
Clients are assessed based on responsiveness, quality, value, ability to meet needs, and proactive service.
What sets LicenseFortress apart in the industry?
LicenseFortress distinguishes itself through its customer-centric approach, transparent operations, and commitment to helping clients navigate complex licensing environments.
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