Lauren Briggs Ascends to Chief Customer Officer at ProofPilot

Lauren Briggs Promoted to Chief Customer Officer

ProofPilot, a leader in Clinical Experience Platforms (CXP), is enthusiastic to announce the promotion of Lauren Briggs as the new Chief Customer Officer. In this pivotal role, Lauren will champion the company’s customer experience initiatives, ensuring that clients' needs occupy a central position in ProofPilot’s ongoing innovation and growth strategies.

Experience and Expertise

Having joined ProofPilot as the Senior Vice President of Customer Success, Lauren brings a wealth of experience in the clinical trials technology sector. With over 15 years dedicated to working directly with both sites and sponsors on large-scale clinical trials, she has been instrumental in implementing strategies that enhance ProofPilot’s offerings and improve client engagement.

Leadership Insight

Chris Venezia, CEO of ProofPilot, expressed his confidence in Lauren's abilities, stating, "At ProofPilot, our relationship doesn't end with clients—sites and patients are critical to success. Lauren has consistently demonstrated a successful implementation for all stakeholders, leading with vision and driving mutual benefit. We are excited to see Lauren step into this role and further foster the success of these important partnerships." This sentiment highlights the importance of all parties involved in clinical processes and the value of strong leadership to drive success.

Vision for Customer Success

In her new position, Lauren will not only define the path for customer success at ProofPilot but also focus on improving customer satisfaction and retention. The commitment to a customer-first culture is paramount, and Lauren aims to ensure that every voice is heard in the evolution of ProofPilot’s services.

Lauren's Commitment

Expressing her enthusiasm for the role, Lauren stated, "I am thrilled and honored to take on this new role, and look forward to continuing to bring my passion for delivering exceptional customer experiences to the forefront of our partnerships. My focus remains on empowering patients, sites, and sponsors who are working tirelessly to create a better clinical experience, and I am dedicated to driving meaningful, lasting impact." Her words resonate with the mission of elevating the clinical experience for all stakeholders.

First Speaking Engagement

Lauren’s first public appearance as the Chief Customer Officer will be at the upcoming panel titled "Supporting Sites through Technology Implementation & Challenges" during the SCRS European Sites Solutions Summit. Here, she will share her insights and strategies with clinical research sites and sponsors across Europe, reinforcing her commitment to fostering collaboration in the clinical trials arena.

About ProofPilot

ProofPilot is a cutting-edge Clinical Experience Platform (CXP) that transforms the design, management, and execution of clinical trials through innovative digital solutions. With a decade of experience, ProofPilot’s CoPilot platform streamlines various research processes, making clinical trials more efficient and focused on the patient experience. To learn more, interested individuals can visit ProofPilot's official website.

Frequently Asked Questions

What is ProofPilot's primary service?

ProofPilot provides a Clinical Experience Platform (CXP) that enhances the execution and management of clinical trials through digital innovation.

Who has been appointed as the Chief Customer Officer?

Lauren Briggs has been promoted to the role of Chief Customer Officer at ProofPilot.

What is Lauren Briggs's background?

Lauren Briggs comes with over 15 years of experience in the clinical trials technology sector, previously serving as the SVP of Customer Success at ProofPilot.

What is the focus of Lauren's new role?

In her new capacity, she will focus on customer success, ensuring that the needs of clients are prioritized in ProofPilot's strategies.

Where will Lauren be speaking publicly?

Lauren Briggs will participate in the SCRS European Sites Solutions Summit, sharing her insights at a panel discussion regarding technology implementation in clinical trials.

About The Author

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