Kustomer's Innovative Task Management and Routing Features

Revolutionizing Customer Support with Kustomer's New Features

Kustomer, a frontrunner in AI-driven customer service solutions, has unveiled groundbreaking features aimed at improving internal workflows and boosting customer support efficiency. The new tools, Tasks and Skills-Based Routing, have been carefully designed to cater to the complex needs of modern customer service teams, allowing them to deliver faster and more tailored support.

Introducing Kustomer Tasks

Kustomer Tasks is a powerful feature that enables teams to collaborate seamlessly on internal projects directly within the Kustomer platform. This innovative tool allows agents to organize, assign, and follow up on internal work without the hassle of switching between multiple applications. By streamlining the task management process, Kustomer aims to enhance productivity and reduce operational costs, which can accumulate when utilizing various third-party tools for task management.

Key Advantages of Kustomer Tasks

With Kustomer Tasks, businesses can transform their internal operations significantly. The feature introduces an array of functionalities that allow teams to work in harmony, increasing their capacity to resolve customer issues efficiently.

• Seamless Assignments: Effortlessly assign tasks to specific users or groups, ensuring accountability and clarity within teams.
• Real-Time Collaboration: Enhance internal communication with the use of comments and mentions, promoting a collaborative atmosphere.
• Task Tracking and Reminders: Set clear due dates for tasks while tracking progress consistently, which helps ensure timely completions.
• AI-Driven Management: Leverage Kustomer's AI capabilities to automate task creation based on ongoing customer interactions, helping to direct the work to the right team members.

Skills-Based Routing: A Smart Solution

Kustomer's Skills-Based Routing (SBR) ensures that customer inquiries are directed to agents with the appropriate expertise. Whether the need is based on language fluency or product knowledge, this feature significantly enhances the customer experience by linking them with the most qualified agents.

Benefits of Skills-Based Routing

As the demand for personalized support continues to rise, Skills-Based Routing adapts seamlessly to the evolving needs of teams, enabling sustained high satisfaction levels among customers.

• Accelerated Resolution Times: Reduce unnecessary transfers and enhance the likelihood of first-contact resolution.
• Increased Customer Satisfaction: Offering personalized routing leads to smoother interactions and quicker answers for customers.
• Optimized Use of Agent Skills: Agents are engaged with inquiries suited to their expertise, resulting in boosted productivity and satisfaction for both staff and clients.

With the launch of these features, Kustomer reinforces its commitment to innovation within the customer service landscape, providing organizations with essential tools that streamline workflows and improve support quality.

About Kustomer

Kustomer is an AI-native customer service platform designed to transform how businesses interact with their customers. By integrating AI-powered automation with human proficiency and a comprehensive CRM, Kustomer allows organizations to deliver personalized and frictionless support across all channels. Its unique pay-for-what-you-use pricing model simplifies service management, helping businesses to scale effectively. As a pioneer in AI-enhanced customer experience, Kustomer is dedicated to redefining customer service from a cost center into a strategic business advantage.

Frequently Asked Questions

What are the main features of Kustomer's new tools?

Kustomer's new features include Tasks for managing internal workflows and Skills-Based Routing for optimizing customer inquiries by directing them to the most qualified agents.

How can Kustomer Tasks benefit teams?

Kustomer Tasks enhances team efficiency by allowing them to manage assignments internally, improving collaboration, and reducing the need for third-party integrations.

What is Skills-Based Routing?

Skills-Based Routing is a feature that directs customer inquiries to agents based on their expertise, leading to quicker resolutions and improved customer satisfaction.

Who can use Kustomer's new features?

These features are available in various Kustomer plans, including the Ultimate and Enterprise packages, making them accessible to businesses of different sizes.

What are the benefits of AI integration in Kustomer?

Kustomer's AI capabilities automate processes such as task creation, helping to streamline operations, enhance productivity, and improve the customer experience overall.

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