KUBRA Partners with Silverblaze for Enhanced Customer Solutions

KUBRA and Silverblaze Join Forces to Elevate Customer Experiences

KUBRA and Silverblaze have announced an exciting new partnership aimed at significantly transforming the utility customer experience. By joining the KUBRA Partner Network (KPN) as an Innovation Partner, Silverblaze will enhance its offerings through KUBRA's advanced billing, payment, and customer communication solutions. This collaboration is set to leverage the strengths of both companies to create a uniquely improved, user-friendly experience for all customers.

Enhancing Utility Services Through Innovation

The initiative is focused on co-selling, consulting, and actively referring KUBRA solutions to both current and prospective customers. With a commitment to revolutionizing customer engagement, the partnership is a step forward in integrating advanced technology with user-centric services.

Expert Insights on the Collaboration

Greg McCarthy, Director of Sales and Marketing at Silverblaze, expressed enthusiasm regarding this partnership, stating, "This collaboration marks a milestone in delivering exceptional service innovations while raising the bar with customer engagement. We are integrating KUBRA's remarkable technology with our robust engagement platforms to craft a transformative experience for today's utility customers."

Innovative Solutions for a Seamless Experience

Central to this partnership are six cutting-edge solutions from KUBRA's extensive portfolio, including KUBRA iMail™, KUBRA EZ-PAY, KUBRA MyHQ™, Notifi™, Storm Center™, and IncidentWatch™. These solutions are designed to integrate seamlessly with Silverblaze's customer-facing platforms, enhancing the experience around billing, payment, and communications. By merging these technologies, customers can anticipate a smoother, more efficient service interaction.

Core Features and Benefits

Among the significant advantages of this partnership are:

• Enhanced Billing and Payment Options: KUBRA EZ-PAY and KUBRA MyHQ empower Silverblaze customers with an array of improved payment methods through a centralized portal. Customers will enjoy rapid and secure transaction capabilities, including digital, voice, and in-person payment channels, enhanced by smart reminders for payment due dates.
• Robust Multi-Channel Communications: With decades of experience, KUBRA provides well-rounded communication solutions supporting billing, outage notifications, and personalized customer messaging, ensuring effective engagement at all levels.

Rick Watkin, President and CEO of KUBRA, noted, "Our partnership with Silverblaze stems from a shared commitment to putting customer experience at the forefront of our combined offerings. By integrating our omni-channel solutions with Silverblaze’s engagement platform, we aim to streamline processes and delight our customers through significant satisfaction improvements."

Contact and Company Information

For those interested in partnership opportunities or further information, KUBRA invites inquiries for discussions on how they can enhance customer interactions through their innovative solutions.

About KUBRA

KUBRA is recognized as a leading provider of customer experience management solutions, serving prominent utility, governmental, and insurance clients throughout North America. Their extensive service range includes billing solutions, payment processing, mapping technologies, mobile applications, proactive customer communications, and AI solutions. Annually, KUBRA engages with over 2 billion customer interactions, addressing the needs of more than 40% of households across the U.S. and Canada. KUBRA proudly operates as a subsidiary of the Hearst Corporation.

About Silverblaze

Founded in 1999, Silverblaze is an award-winning platform dedicated to customer engagement with a focus on innovation, development, and consulting services. They specialize in providing comprehensive software Solutions and conservation modules specifically tailored for utilities. The Silverblaze Customer Portal and Silverblaze Smart Forms and Workflows are key products designed to elevate user experiences and operational efficiencies in the sector.

Frequently Asked Questions

What is the main focus of the KUBRA and Silverblaze partnership?

The partnership is primarily focused on enhancing utility customer experiences through innovative billing and payment solutions.

How will customers benefit from KUBRA's solutions?

Customers can expect improved payment options, centralized service interaction, and better communication regarding billing and outages.

What types of solutions are being integrated between KUBRA and Silverblaze?

Six solutions from KUBRA's portfolio, including EZ-PAY and MyHQ, will be integrated into Silverblaze’s platform.

Are KUBRA and Silverblaze focused on any specific markets?

Yes, they are particularly focused on the utility sector, enhancing services for utility customers.

How can interested parties learn more about the partnership?

For partnership inquiries, interested parties can contact KUBRA directly to discuss potential collaboration.

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