iQor Welcomes Jason Grier as New Chief Commercial Officer

iQor Appoints Jason Grier as Chief Commercial Officer

iQor, a leader in customer engagement and business process outsourcing solutions, has recently announced the exciting appointment of Jason Grier as Chief Commercial Officer. With extensive experience in various business sectors, Grier is set to spearhead iQor’s sales, marketing, and overall market strategy. He will report directly to Chris Crowley, President and CEO, as part of a strategic move to unify sales and marketing efforts, reinforcing iQor’s standing in the industry while driving growth in new verticals.

Jason Grier's Impressive Background

Grier comes to iQor with a wealth of knowledge in organizational transformation and growth strategies. His previous role as Chief Operating Officer, Chief Product Officer, and Chief Customer Officer at the SaaS company Reputation witnessed him play a critical role in steering the organization from a niche online reputation management firm to a powerhouse in the customer experience arena.

“We're at a pivotal moment in iQor’s growth trajectory,” said Crowley. “Jason’s demonstrated ability to drive profitable growth will be essential as we expand our service offerings and improve customer satisfaction. I couldn't be more excited to welcome him to our executive team.”

Extensive Experience in the Tech Industry

Before his time at Reputation, Grier had a notable tenure at McAfee, a widely recognized leader in security software. There, he was instrumental as Senior Vice President of Global Support Operations and Chief Customer Officer. His deep roots in business process outsourcing took root at Sutherland Global Services, where he focused on optimizing global contact centers for Fortune 1000 companies.

Grier expressed his enthusiasm about joining iQor, stating, “We have an incredible narrative to share. Joining iQor at this critical juncture in the company’s journey is a thrilling opportunity. Collaborating with our leadership and 40,000 employees to enhance our unique value proposition is truly exciting.”

A Commitment to Exceptional Customer Service

Jason Grier's addition to iQor’s executive team underscores a strong commitment to pushing the frontiers of customer service. The team's mission is to uphold iQor’s legacy characterized by excellence, innovation, and sustainable growth. Emphasizing their recent advancements, they plan to further integrate iQor’s Symphony [AI] ecosystem, which is crafted to transform the employee experience by harmonizing automation with human interaction in a culture focused on value creation.

iQor has also been notably recognized for its rewarding workplace experience, having received Great Place to Work® Certifications for locations in Colombia and the Philippines for 2024.

About iQor

iQor stands as a managed service provider specializing in customer engagement and technology-driven business process outsourcing solutions, boasting a dedicated workforce of 40,000 employees across 10 countries. The company is devoted to delivering an outstanding omnichannel customer experience for brands worldwide. By leveraging intelligent technology and innovative solutions that can scale across teams, iQor creates a fulfilling workplace to optimize customer interactions. Their focus on cultivating diverse teams enables them to offer tailored BPO solutions from local to global levels, ultimately providing an unparalleled customer experience.

Frequently Asked Questions

Who is Jason Grier?

Jason Grier is the newly appointed Chief Commercial Officer at iQor, responsible for leading sales and marketing strategies.

What are Grier's primary responsibilities?

Grier will oversee iQor’s sales, marketing, and go-to-market strategies to enhance market positioning and drive growth.

What experience does Grier bring to iQor?

Grier has extensive experience in business transformation, having held key roles at Reputation and McAfee.

How does iQor view its employee engagement?

iQor prioritizes a supportive work environment, earning recognition as a Great Place to Work in 2024.

What is iQor's mission?

iQor aims to revolutionize customer service through innovative solutions and exceptional service delivery.

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