IntouchCX Enhances Trust and Safety with WebPurify Acquisition

IntouchCX Strengthens Trust and Safety Solutions Through Acquisition

IntouchCX has recently made headlines with its acquisition of WebPurify, a leading provider of innovative content moderation solutions that harness the power of artificial intelligence. This strategic move represents a significant advancement in IntouchCX's mission to redefine Trust and Safety solutions, empowering brands to cultivate safe and inclusive online environments. By integrating WebPurify's exceptional capabilities into their offerings, IntouchCX is poised to enhance the way brands manage online interactions.

Redefining Approaches to Trust and Safety

This partnership is pivotal for IntouchCX as it aims to create a supportive atmosphere where clients, employees, and users feel valued and respected. The synergy between these two companies enhances the existing offerings and broadens their capabilities, ensuring that they continue to deliver exceptional experiences backed by industry-leading expertise. Looking beyond traditional customer experience strategies, this acquisition underscores a commitment to making Trust and Safety a primary focus in their expansive portfolio.

Leadership Insights on the Acquisition

Shane Kozlowich, Co-CEO of IntouchCX, expressed excitement about the acquisition. He stated, "This acquisition marks a milestone for IntouchCX as we continue to expand our capabilities in trust and safety. AI-powered content moderation perfectly complements our technology-first approach to customer experience. Together with WebPurify, we will amplify our ability to help clients meet the growing demands in Trust & Safety, including content moderation and platform safety and integrity." This sentiment resonates with the strategic direction the company is heading towards.

WebPurify: A Leader in Content Moderation

Founded in 2007, WebPurify has distinguished itself in the content moderation space by offering advanced solutions that combine technology and human expertise. Based in California, the company has built a reputation for providing reliable, scalable moderation services. Its offerings—ranging from text filtering to image and video moderation—play a crucial role in maintaining safe online environments. As part of IntouchCX, WebPurify's operations in India will bolster service offerings and enhance their reach across various industries dependent on secure digital platforms.

The Shared Vision of Innovation and Excellence

Jonathan Freger and Josh Buxbaum, the co-founders of WebPurify, expressed their enthusiasm about joining forces with IntouchCX. They stated, "Joining forces with IntouchCX allows us to scale our vision of a safer digital world. Our combined strengths in technology, operations, and trust and safety solutions will enable us to meet the evolving needs of clients and users in ways we couldn't achieve alone." This collaboration signals a shared commitment between both companies to innovate and excel in the ever-growing trust and safety market.

Impact on a Digital Landscape

As the digital landscape continues to evolve, the alliance between IntouchCX and WebPurify signifies a significant step toward enhancing standards in Trust and Safety. Both organizations aim to address the unique challenges posed in this vital area. By combining forces, they are set to redefine expectations and deliver superior tools and expertise, aimed at enabling brands to succeed in a secure, inclusive online environment.

About WebPurify
WebPurify has consistently been a leader in content moderation since its inception. Using a mix of AI and a dedicated team of human moderators, they craft solutions that help businesses create safer online spaces. Their services encompass everything from harmful text filtering to live streaming moderation. For more information, please visit WebPurify.com.

About IntouchCX
IntouchCX provides innovative customer care and technology solutions globally. With a focus on integrating human potential with artificial intelligence tools, IntouchCX empowers leading brands through insights and actionable data. For more, please visit IntouchCX.com.

Media Contact: IntouchCX, Stephanie Suarez, Director, Global Communications, IntouchCX; Media contact: WebPurify.

Frequently Asked Questions

What is the significance of IntouchCX's acquisition of WebPurify?

The acquisition allows IntouchCX to enhance its Trust and Safety solutions and broaden its service offerings in content moderation.

How will this partnership impact online safety?

By combining their expertise, both companies aim to improve standards in Trust and Safety, making online interactions more secure and inclusive.

What services does WebPurify provide?

WebPurify specializes in AI-driven content moderation, including text, image, and video moderation, alongside human oversight for accuracy.

How does IntouchCX plan to integrate WebPurify's solutions?

IntouchCX will incorporate WebPurify's capabilities into its existing customer experience framework, enhancing its overall service delivery.

What is the future outlook for Trust and Safety initiatives?

With this acquisition, both companies are positioned to lead the conversation around trust and safety in the digital space, setting higher standards and expectations.

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