Smarter, more human employee support from Businessolver
Businessolver, a leader in HR and benefits technology, is rolling out service enhancements aimed at making employee support clearer, faster, and more personal. The goal is simple: elevate how employees experience their benefits by delivering help that feels tailored to each person’s situation—and do it consistently.
Built for a smoother experience
Chief Strategy Officer Rae Shanahan underscored the company’s focus: design everything to support employees, not send them searching. Most people don’t want to navigate benefits shopping alone, especially when the stakes feel high. In response, Businessolver continues to invest in technologies that remove friction—anticipating common questions, surfacing answers at the right moment, and responding with speed and care.
Stronger self-service, powered by Sofia
A key pillar of these updates is the enhanced Member Self-Service experience. Sofia, Businessolver’s virtual benefits assistant—on the platform since 2017—now uses advanced language models to pull together information from multiple sources and return answers that are more accurate, relevant, and personal during enrollment and beyond. The team continuously measures and tunes Sofia’s performance so the support you receive remains dependable over time.
Listening to what employees ask
Insights from a large volume of survey responses collected during the Annual Enrollment window helped refine the tools behind the scenes. By spotting patterns in common questions, Businessolver can proactively address concerns, guide employees to clearer answers, and cut down the time spent hunting for help.
Better tools for member advocates
Because the connection between member advocates and employees matters, Businessolver has expanded the resources available to advocates. Building on earlier improvements, advocates can now interact with Sofia in richer ways, which helps them deliver support that aligns with each employee’s needs and context.
Easier handoffs and appointments
New features make it simpler to schedule time with specialized agents, so employees reach the right person when it counts. This adds a thoughtful handoff during sensitive moments and ensures timely, appropriate support without extra back-and-forth.
Clearer, data-backed insights
Businessolver’s updates also bring sharper visibility into how employees engage with their benefits. The Benefits Insights Dashboard gives employers a window into member interactions and preferences. With that view, employers can fine-tune programs, encourage participation, and support satisfaction throughout the benefits experience.
Keeping engagement at the center
At the heart of Businessolver’s approach is a belief that technology should lift human interactions, not replace them. By equipping member advocates with smart tools and actionable information, the company aims to deliver service that’s responsive and respectful—help that meets people where they are and turns insights into better outcomes for employers and their teams.
About Businessolver
Founded in 1998, Businessolver has reshaped benefits technology with services designed to meet client needs with empathy. The mission is straightforward: help maximize the value of benefits programs while minimizing risk. Through user-friendly solutions and clear communication, Businessolver supports employees as they make informed, cost-effective benefits choices. A dedicated service culture and secure SaaS platform underpin measurable results for clients.
Frequently Asked Questions
What new support will I notice from Businessolver?
You’ll see enhanced AI-driven self-service with Sofia, tools that anticipate common questions, and expanded resources that help member advocates provide more tailored assistance.
How does Businessolver keep the quality of support high?
The company continuously measures and refines the performance of its AI and support tools, ensuring responses stay accurate, relevant, and personalized to employee needs.
What does the Benefits Insights Dashboard offer employers?
It surfaces insights into employee interactions and preferences, helping employers adjust benefits programs, encourage engagement, and support overall satisfaction.
What guides Businessolver’s approach to innovation?
A core belief that technology should enhance, not replace, human connection—prioritizing empathy, clarity, and support in every interaction.
When was Businessolver founded?
Businessolver was founded in 1998 and has focused on benefits technology and employee support since then.
