Innovative Data Solutions: How Ribbon Enhances Contact Centers

Ribbon Enhances Cloud Contact Center Solutions

In today's digital age, the need for reliable and efficient data transfer solutions is paramount. Ribbon Communications Inc. (Nasdaq: RBBN) has taken significant steps to support cloud-based services. Recently, they partnered with Diabolocom, known for its robust AI-powered Cloud Contact Center Software. This collaboration aims to streamline communications by ensuring high-speed, scalable, and cost-effective data transfers.

Introducing Ribbon's High Density Data Center Interconnect

Ribbon's Data Center Interconnect (DCI) solution is revolutionizing how Diabolocom connects to its global clientele, facilitating seamless access to its services. Frederic Durand, CEO and Founder of Diabolocom, expressed enthusiasm for the partnership, highlighting Ribbon's cutting-edge technology that allows for efficient dataset transfers crucial for business growth.

Understanding the Apollo 9408 Platform

The backbone of Ribbon's DCI solution is its innovative Apollo 9408 modular platform. This solution not only boasts the industry's highest density but is also designed to consume incredibly low power. With a capacity of up to 25.6T in just 2RU per platform, it operates while consuming less than 0.07W/G. This efficiency guarantees a reliable transfer of crucial data while maintaining high throughput and low latency.

Investment Protection and Flexibility

A standout feature of Ribbon's Apollo 9408 is its unique investment protection. Customers are empowered to scale their operations seamlessly, upgrading from 400G to 800G on the same sled using industry-standard pluggables. The platform also supports advanced features through gNMI streaming telemetry and OpenConfig data models, ensuring that Diabolocom can provide top-tier services to its clients.

The Vision Behind the Collaboration

The partnership between Ribbon and Diabolocom is more than just technological exchange; it's about innovation in customer service. Christian Erbe, Ribbon's Head of EMEA Sales, shared insights into the company's commitment to driving industry transformation. By integrating Ribbon's solutions into Diabolocom's offerings, the aim is to enhance performance and reliability in cloud contact centers across the globe.

Diabolocom: Leading the Charge in Customer Service Solutions

Founded over two decades ago, Diabolocom has been a pioneer in developing solutions that help businesses foster customer loyalty and increase revenue. Their cloud-based Contact Center as a Service (CCaaS) is powered by proprietary generative AI, meeting the contemporary needs of customer service and sales teams. With a presence in several key markets, including the USA, Europe, Brazil, and Dubai, Diabolocom collaborates with top-tier brands like Carrefour and Nikon, ensuring seamless customer experiences.

About Ribbon Communications

Ribbon Communications Inc. (Nasdaq: RBBN) specializes in providing state-of-the-art communications software and networking solutions. Their technology empowers service providers and critical infrastructure operators to modernize their networks, adapt to market needs, and achieve better business outcomes. Ribbon's commitment to Environmental, Social, and Governance (ESG) principles reinforces their role as a responsible and innovative player in the telecommunications space.

Frequently Asked Questions

What is the purpose of Ribbon's partnership with Diabolocom?

The partnership aims to enhance Diabolocom's cloud contact center software by providing advanced, efficient data transfer solutions, improving customer service capabilities.

How does Ribbon's Data Center Interconnect solution work?

Dubbed the Apollo 9408 platform, it enables seamless and high-capacity data transfers with low power consumption, bolstering productivity for partners like Diabolocom.

What advantages does the Apollo 9408 offer?

This platform ensures high density, low latency, and provides unique upgrade options for clients, allowing them to scale their operations without requiring significant hardware changes.

What industries benefit from Ribbon's solutions?

Ribbon's technology benefits various industries, especially those that rely heavily on communication technologies, including telecommunications, service providers, and enterprises.

How does Diabolocom utilize AI in its services?

Diabolocom implements proprietary generative AI within its CCaaS offerings, enhancing agent capabilities and automating processes for improved customer experiences.

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