Inland Empire Health Plan's Response to the Line Fire Crisis

Inland Empire Health Plan's Response to Wildfire Challenges

Inland Empire Health Plan (IEHP) is taking significant steps to assist its vulnerable members who have been affected by the recent Line Fire. This wildfire, which has burned over 20,000 acres, poses a serious threat not just to the land but to the health and well-being of those who live in the surrounding communities.

Immediate Outreach to Affected Members

The health plan's dedicated Behavioral Health and Care Management (BHCM) team has been actively reaching out to members residing in areas impacted by the fire. More than 2,300 members are currently in regions that have been severely affected, including over 100 individuals who are homebound or depend on medical equipment. This crucial initiative ensures that those in need receive timely support and resources to maintain their health.

Proactive Communication and Support

Since early September, the BHCM team has made phone calls to check on the status of its members. Understanding that some may have left critical medications or equipment behind during their hasty evacuation, the team has collaborated with local pharmacies to ensure that prescriptions are filled and immediate needs are met. This responsive approach is vital in ensuring that no member is left unattended during this emergency.

Challenges Faced by Members

The Line Fire has presented many challenges for IEHP members. Some individuals received only brief warnings prior to evacuation, complicating their ability to prepare adequately. Yajaira Aragon, a manager within the BHCM team, highlighted the difficulties faced by members who fled to distant areas, indicating the robust effort required to reconnect them with essential care providers. The team continues to diligently work on providing necessary solutions during these turbulent times.

Community Support and Shelters

For those who have been evacuated, IEHP has coordinated with local authorities to facilitate shelter options. Residents can find sanctuary at locations such as the Jessie Turner Health and Fitness Community Center and the San Bernardino County Fairgrounds. Additionally, pets of evacuees can be housed temporarily at the Devore Animal Shelter, reflecting IEHP's commitment to the safety of both members and their beloved animals.

Commitment to Member Well-Being

IEHP’s mission revolves around enhancing health and wellness for its community. Acting in alignment with its core values, the organization is committed to providing unwavering support during crisis situations. IEHP's Chief Executive Officer, Jarrod McNaughton, reaffirmed this commitment, stating that the health and safety of members is paramount. The organization stands prepared to extend the necessary resources to help them through these hardships.

Past Initiatives and Continued Care

Previously, during a severe snowstorm that affected another small community, IEHP organized comprehensive food giveaways to support residents who suffered power outages and lost access to essentials. These past initiatives exemplify the proactive and compassionate approach IEHP employs to support its members.

Continued Updates and Resources

IEHP is in constant communication with agencies on the front lines managing the Line Fire, ensuring that support services are available whenever required. For immediate assistance, members can reach out to IEHP Member Services at 1-800-440-IEHP (4347). This helpline is an essential resource for those in critical need during this natural disaster.

About IEHP

Founded in 1996, Inland Empire Health Plan (IEHP) has grown to become one of the largest Medicaid health plans in the nation. With a mission steeped in healing and inspiring the human spirit, it provides care for over 1.5 million residents in Riverside and San Bernardino County enrolled in Medicaid or IEHP DualChoice plans. The plan’s dedication to community health is ongoing, with recent expansions to include Covered California plans, further enhancing health care access for many residents. IEHP's robust network of quality doctors across the counties reflects its commitment to optimal care for those it serves, with nearly 4,000 dedicated team members striving to ensure a healthier community.

Frequently Asked Questions

What is the Line Fire and how has it impacted the community?

The Line Fire is a significant wildfire that has burned over 20,000 acres, threatening numerous structures and affecting many residents in the surrounding areas.

How is IEHP supporting its members during the fire crisis?

IEHP has reached out to vulnerable members, coordinated with pharmacies to fill prescriptions, and provided shelter options for those evacuated.

What resources are available for relocated residents?

Evacuated individuals can find shelter at local community centers and fairgrounds while their pets can be temporarily housed at designated animal shelters.

How can members reach IEHP for assistance?

Members in need of help can contact IEHP Member Services at 1-800-440-IEHP (4347) for immediate support.

What is IEHP's mission?

IEHP's mission is to heal and inspire the human spirit by providing comprehensive healthcare services to its members, ensuring community health and wellness.

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