Infosys Expands Partnership with Citizens for AI Transformation
Infosys Strengthens Collaboration with Citizens for Innovation
In a significant move to enhance innovation and market positioning, Infosys (NSE: INFY) is excited to announce the expansion of its long-standing partnership with Citizens, a prominent player in the financial sector. This collaboration is expected to advance both companies' objectives in artificial intelligence (AI) and digital transformation.
Leveraging AI and Cloud Technologies
By aligning its services with Citizens, Infosys aims to infuse the financial institution with cutting-edge technologies, allowing it to harness AI, cloud computing, and automation. These technological enhancements are designed to foster the creation of cloud-native platforms and support significant data management transformations.
This partnership aims to generate a dynamic ecosystem fostering collaborations with financial technology (FinTech) firms and cloud service providers. The ultimate goal is to create extremely personalized, AI-driven customer experiences while boosting stability and operational resilience across Citizens’ services.
Achievements Over Five Years
Over the past five years, the collaboration between Citizens and Infosys has manifested in notable milestones. These include the establishment of a comprehensive strategy for domain-centric platforms, the development of a robust data lake, the creation of enterprise APIs, and achieving an impressive 90% test automation rate. The duo also successfully migrated critical workloads to the cloud while ensuring operational stability and improving the efficiency of applications and tools.
Key Insights from Leadership
Michael Ruttledge, Chief Information Officer at Citizens Financial Group, remarked, "Infosys has played a crucial role in our technology transformation over the last five years. Our partnership has not only modernized our systems with cloud-native platforms but has also laid the groundwork for future growth in alignment with our strategic technology vision, with a steadfast focus on reliability and resilience."
Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, expressed enthusiasm about the expanded collaboration. He stated, "By leveraging Infosys Topaz, our state-of-the-art AI platform, we are set to propel Citizens' transformation initiatives forward. Our goal is to redefine banking possibilities as we transition into an AI-centric world, combining the strengths and innovations of both organizations."
About Infosys
Infosys is a trailblazer in next-generation digital services and consulting, employing over 300,000 people worldwide. Committed to amplifying human potential, Infosys aids clients in over 56 countries to navigate their digital journeys. With a rich legacy of over 40 years, the company excels in managing global enterprises' complex systems and operations, helping clients achieve their digital transformation through the integration of AI and cloud technologies.
The company emphasizes a sustainable and inclusive workplace, guiding enterprises towards agility and continuous improvement with comprehensive digital skill transfer and innovation.
Looking Ahead
As this strengthened partnership unfolds, the collaboration promises to drive significant growth and innovation in the financial domain. With the combination of Infosys' innovative strategies and Citizens' strong foundation, customers can expect heightened engagements and improved service experiences.
Frequently Asked Questions
1. What is the focus of the collaboration between Infosys and Citizens?
The collaboration aims to enhance digital transformation through AI, cloud technologies, and improved customer experiences.
2. How long have Infosys and Citizens been working together?
They have been collaborating for over five years, achieving significant milestones in technology and service delivery.
3. What specific technologies are being leveraged in this partnership?
Infosys is utilizing AI, cloud computing, and automation to enhance Citizens' service offerings and operational capabilities.
4. What benefits can customers expect from this collaboration?
Customers can look forward to personalized AI-driven services, improved operational stability, and innovative banking solutions.
5. How does Infosys ensure sustainability in its operations?
Infosys is committed to being environmentally sustainable and fostering diversity within an inclusive workplace.
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