Infosys Crowned as Leading Service Provider in Cloud Services
Celebrating a Remarkable Achievement
Infosys (NYSE: INFY), a prominent figure in the realm of digital services and consulting, has secured the top position as the premier service provider in Cloud & Infrastructure Services according to a recent study. This remarkable accolade was revealed in the 2025 IT Sourcing Study, which encompasses the UK and Ireland markets. The recognition as an 'Exceptional Performer' for two consecutive years is a testament to Infosys' consistent excellence in addressing the needs of global enterprises.
The study highlighted the findings from a comprehensive survey conducted with nearly 400 participants from leading IT spending organizations in the UK and Ireland. These participants provided insights on over 1,000 unique IT sourcing partnerships and more than 1,100 cloud platform sourcing engagements. The evaluation criteria for the service providers included their delivery performance, quality of account management, pricing strategies, innovation levels, and capabilities in business transformation.
Key Factors Contributing to Infosys' Success
The report emphasized several strengths that set Infosys apart from its competitors:
- Top Ranking in Cloud & Infrastructure Services: Achieving an impressive 80% satisfaction rating from clients in data center management, integration, and advanced infrastructure services.
- Consistent 'Exceptional Performer' Status: Acknowledged for two years in a row for demonstrating outstanding performance in the cloud and infrastructure service sector.
- Strong General Satisfaction Ratings: Infosys secured a top spot in overall satisfaction, showcasing consistent performance across a variety of IT services.
- High Satisfaction Above the Market Average: Overall satisfaction for Infosys ranked significantly higher than the market average, which rests at 74%, reflecting exceptional service quality.
- Impressive Client Satisfaction Levels: A notable 73% of clients expressed being 'satisfied' or 'very satisfied', indicating a strong demand for Infosys' Cloud & Infrastructure Services.
- Recognition in Application Services: Infosys was labeled a 'Strong Performer' in Application Services, showcasing a commitment to innovation and excellence.
Insights from Industry Experts
According to Alex van den Bergh, Head of Research for Whitelane Research in Europe, "Our latest findings illustrate a market trend where enterprises prioritize robust and value-driven IT relationships. Infosys' top position and 'Exceptional Performer' status in Cloud & Infrastructure Services reflects their superior capabilities. As demands for secure and transformative digital solutions grow, organizations demonstrating client-centric results will thrive moving forward."
Umashankar Lakshmipathy, who serves as the EVP and Head of Cloud, Infrastructure, and Security Services at Infosys, expressed pride in the recognition received. He stated, "We take immense pride in our ranking as the leading service provider in the Cloud & Infrastructure Services sector. Our commitment is grounded in understanding our clients’ unique challenges and leveraging our extensive expertise to deliver transformative solutions. As we advance in a cloud-first world, our priority remains to empower enterprises with the necessary digital capabilities for growth and resilience."
About Infosys
Infosys stands as a global trailblazer in delivering next-generation digital services and consulting. With a workforce of over 320,000 individuals dedicated to driving human potential, Infosys plays a pivotal role in supporting clients throughout their digital transformation journeys. Boasting over forty years of experience, Infosys adeptly navigates the complexities of digital transformation powered by cloud technology and artificial intelligence, striving to foster sustainable and inclusive work environments.
For more information about Infosys’ cloud and infrastructure services, visit www.infosys.com/cobalt.
Frequently Asked Questions
What recognition did Infosys receive in 2025?
Infosys was honored as the number one service provider in Cloud & Infrastructure Services in the Whitelane Research IT Sourcing Study.
How many times has Infosys received the 'Exceptional Performer' status?
Infosys has been recognized as an 'Exceptional Performer' for two consecutive years.
What was the satisfaction score achieved by Infosys?
Infosys achieved an 80% client satisfaction score in the Cloud & Infrastructure Services category.
How does Infosys rank compared to market averages?
Infosys' satisfaction scores are significantly higher than the overall market average, showcasing exceptional service quality.
What services did Infosys excel in according to the study?
Infosys excelled in cloud and infrastructure services, as well as application services including development and maintenance.
