Infinitus Expands Partnership with Salesforce for Healthcare AI

Infinitus Strengthens Alliance with Salesforce for AI Solutions

Infinitus is at the forefront of improving communication and collaboration among patients, payors, and healthcare providers. The company is dedicated to reducing non-adherence risks while enhancing overall patient experience. A significant milestone in this mission has been achieved through the deepening of its partnership with Salesforce, paving the way for advanced AI agent adoption in healthcare.

Leveraging AI for Efficient Healthcare Processes

Infinitus now offers AI agents that automate various call tasks associated with payors, directly through the functionalities of Salesforce Health Cloud and Life Sciences Cloud. This partnership showcases how technology can facilitate essential operations in healthcare.

With a proven track record, Infinitus has supported over 100 million minutes of healthcare conversations through its voice AI platform. The latest collaboration with Salesforce aims to allow joint customers to utilize Infinitus's voice AI agents effectively, focusing on automating and simplifying complex administrative healthcare workflows.

Streamlining Administrative Tasks for Healthcare Providers

The integration of Infinitus AI solutions is designed to streamline routine tasks for healthcare organizations, thereby addressing issues such as staff burnout and lengthy care timelines. By enabling these capabilities via a consolidated Salesforce console, healthcare providers can approach patient interactions with agility and improved efficiency.

“Our extensive Partner Network is bolstered by partnerships with trailblazers like Infinitus,” commented Salesforce's SVP and GM, Frank Defesche. “The innovation brought forth by Infinitus in the field of voice AI is transformative, enabling healthcare teams to focus on what truly matters – patient care.”

Comprehensive Use Cases for Joint Customers

This collaboration enables Salesforce and Infinitus customers to seamlessly automate various verification tasks, whether managing individual requests or scaling processes. The potential use cases are numerous:

• Verification of Medical and Pharmacy Benefits: Infinitus AI agents can efficiently check patient eligibility and treatment coverage, mitigating the complexity of administrative tasks.
• Follow-Up Authorization Calls: Checking the status of prior authorization requests becomes less burdensome with automation.
• Product Coverage Follow-Ups: Infinitus AI agents are equipped to handle inquiries related to formulary exceptions.
• Avoiding Interactive Voice Response Systems: The innovative FastTrack feature allows users to bypass cumbersome IVR systems, significantly enhancing call efficiency.

All verified information is automatically reflected in Salesforce, offering healthcare providers real-time updates on patient benefits and coverage, ensuring a swift response to patient inquiries.

Supporting Healthcare Organizations in AI Adoption

Infinitus embodies a commitment to facilitating seamless AI adoption throughout the healthcare sector. With advanced platforms like MuleSoft and Agentforce, Infinitus allows organizations to interact through voice AI agents regardless of their level of digital integration. This ensures that whether they are starting their AI journey or enhancing existing processes, organizations can leverage technology without disruption.

“Our aim is to meet healthcare providers where they are on their path toward AI integration, supporting them to make their processes less complex,” said Ankit Jain, Infinitus's CEO. By aligning closely with Salesforce, the company is broadening access to trusted AI solutions that enhance both patient experiences and operational efficiency.”

Availability of Solutions

In response to the growing need for electronic verification, Infinitus has made its pharmacy benefit verification capabilities immediately available through both the Health Cloud and Life Sciences Cloud. Additionally, out-of-the-box solutions for medical benefits verification will be accessible in the near future. The collaboration promises AI-generated benefits verification scripts and summaries, aimed at streamlining processes for healthcare organizations.

About Infinitus

Infinitus stands as a leader in deploying trusted AI agents tailored for healthcare services. The voice AI agents developed by Infinitus address critical patient interaction points, facilitating smoother operations for both clinical and support staff. Infinitus's innovative AI framework guarantees data precision and safety, assuring healthcare organizations that they can rely on their technology for extensive applications.

Recently recognized by Fast Company for its innovative contributions, Infinitus continues to evolve, aligning with leading healthcare enterprises to enhance efficiency and care delivery in the healthcare landscape. To discover more about Infinitus and its offerings, visit their official website.

Frequently Asked Questions

What is the focus of the Infinitus and Salesforce partnership?

The partnership aims to enhance AI agent adoption in healthcare, automating administrative tasks to improve patient care.

How does Infinitus utilize voice AI?

Infinitus's voice AI agents help automate administrative calls and streamline processes among payors, providers, and patients.

What benefits do healthcare organizations gain from this partnership?

Organizations benefit from increased efficiency, reduced administrative burdens on staff, and better patient care through automated processes.

Are the AI solutions available to all healthcare providers?

Yes, healthcare providers can integrate Infinitus's AI solutions regardless of their current level of digital transformation.

What is Infinitus's approach to AI?

Infinitus approaches AI by ensuring it is user-friendly, enhancing existing systems without adding complexity for healthcare organizations.

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