Included Health Achieves URAC Case Management Accreditation

Included Health Achieves Prestigious URAC Accreditation

Included Health, a transformative healthcare provider committed to personalized all-in-one healthcare, has proudly achieved URAC accreditation for its Case Management services. This significant recognition emphasizes the company's unwavering dedication to delivering high-quality care, enhancing patient engagement, and promoting collaborative healthcare practices.

Commitment to Comprehensive Care

Included Health stands out by implementing a holistic approach to Care and Case Management, involving a multidisciplinary team that effectively addresses both the medical and behavioral health needs of their members. By prioritizing quality and comprehensive care, Included Health aims to improve health outcomes while reducing the total cost of care, especially for complex and high-acuity members. This strategic focus on care coordination has led to impressive outcomes:

Notable Healthcare Outcomes

• 17% Reduction in Hospitalization: Members participating in Care and Case Management have experienced a notable reduction in hospital admissions, showcasing the effectiveness of proactive and coordinated care systems.
• 19% Reduction in Urgent Care Visits: The program emphasizes preventive care and timely interventions, resulting in a significant decrease in urgent care visits.

Industry Recognition of Excellence

URAC accreditation highlights that Included Health meets or exceeds best-in-class industry standards. Shawn Griffin, M.D., URAC's President and CEO, noted, "URAC accreditation demonstrates that Included Health prioritizes clinical excellence, collaborative care, patient empowerment, risk management, and accountability in healthcare delivery, ensuring patient safety. This distinction validates Included Health's commitment to quality health care delivery."

Engagement Through the Healthy Days Program

Included Health's commitment to clinical engagement is further showcased through its innovative Healthy Days program, which assesses and enhances member well-being. This program supports many of the members enrolled in Comprehensive Care Management:

Member Engagement Statistics

• >44,000 Members Engaged: Among those who completed two or more Healthy Days surveys, 32% reported an average of 15 or more unhealthy days each month.
• 1/3 Accepted Clinical Outreach: Of the members identified for clinical outreach, 33% accepted offers for clinician support, exhibiting their proactive stance toward health management.

Innovative Approaches to Healthcare

Ami Parekh, M.D., J.D., Chief Health Officer at Included Health, remarked, "At a time when individuals increasingly avoid phone calls, our members are actively engaging with their healthcare. Navigating healthcare can be daunting. However, with robust infrastructure and support, we strive to simplify the experience and enhance both health outcomes and overall cost savings. Our interdisciplinary teams create personalized care plans that demonstrate tangible improvements, bringing substantial value to our patients, their families, and our clients."

Ongoing Commitment to Quality

URAC emphasizes the importance of acknowledging organizations that consistently deliver exemplary healthcare services. Included Health, through its ongoing commitment to clinical oversight and assessment of program goals and metrics, reaffirms its dedication to excellence in health care delivery.

About Included Health

Included Health operates as an innovative healthcare company providing personalized services to millions nationwide. The organization ensures comprehensive virtual and in-person care, system-wide navigation, and around-the-clock support, allowing members to receive enhanced care experiences that ultimately lead to better health and more healthy days all while being cost-effective.

About URAC

Founded in 1990, URAC serves as a notable independent leader focused on healthcare quality and patient safety through its esteemed accreditation programs. Its comprehensive accreditation and certification offerings cover a wide array of sectors within the healthcare industry, symbolizing a validated commitment to quality and accountability that organizations can proudly showcase.

Frequently Asked Questions

What is URAC accreditation?

URAC accreditation is a recognition indicating that healthcare organizations have met high standards of clinical excellence and patient safety.

How does Included Health support its members?

Included Health supports members by providing personalized healthcare access, advocacy, and modern treatment experiences that address both physical and mental health needs.

What are Healthy Days surveys?

Healthy Days surveys assess the well-being of members, identifying those needing further engagement or support for their overall health management.

What are the benefits of Included Health's Care Management programs?

The Care Management programs at Included Health lead to significant reductions in hospitalizations and urgent care visits, providing a data-driven approach to better health outcomes.

Why is continuous clinical oversight important?

Continuous clinical oversight ensures that healthcare programs adapt and adhere to industry standards, ultimately enhancing patient safety and care quality.

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