IMV Reveals 2025 ServiceTrak Award Winners at Annual Gathering

IMV Highlights Award Winners in Clinical Laboratory Sector

IMV, a key player within the Science and Medicine Group, proudly announces the initial winners of the 2024-2025 IMV ServiceTrak Clinical Laboratory Awards. These awards acknowledge the excellence found within the clinical laboratory sector by recognizing outstanding manufacturers in various instrument categories.

Celebrating Industry Excellence

The awards are set to be presented at the upcoming ADLM Annual Conference, a pivotal event that gathers laboratory professionals to foster discussions and showcase innovation. The conference provides a platform for announcements and celebratory moments that enhance the industry's quality and service.

Top Performers in Key Categories

The honors bestowed represent the commitment of industry leaders to excellence in multiple domains, including Chemistry, Immunoassay, and Integrated Systems. Each year, dedicated laboratory professionals evaluate their satisfaction with manufacturers, affecting the awards given based on direct feedback.

Initial Winners of the Awards

The initial award recipients embody the best in their respective categories:

Chemistry

• Best Service: Roche
• Best Customer Satisfaction: Roche
• Best System Performance: Roche, QuidelOrtho

Immunoassay

• Best Customer Satisfaction: Roche
• Best Service: bioMérieux, Inc.
• Best System Performance: bioMérieux, Inc.

Integrated Systems

• Best Customer Satisfaction: Roche
• Best System Performance: Roche, QuidelOrtho
• Best Service: Roche, QuidelOrtho

About the IMV ServiceTrak Program

IMV's ServiceTrak program delivers insights into service efficiencies and manufacturer performances in clinical diagnostics. Through extensive interviews with professionals across more than 1,150 clinical testing locations, IMV gathers essential data to produce detailed reports reflecting the industry's landscape.

This annual series includes ratings based on satisfaction scores provided by the users. Satisfaction is measured on a ten-point scale where scores of 9 or 10 indicate high satisfaction levels. The program has established itself as a central resource within the industry, equipping manufacturers and service providers with actionable feedback.

IMV Medical Information Division: A Leader in Market Research

Founded in 1977, IMV Medical Information Division stands as a beacon in marketing research and consulting, primarily focussing on diagnostic imaging and clinical diagnostics. Our reputation is built on extensive and thorough research services aimed at empowering our clients to excel in their marketing efforts and enhance overall satisfaction.

IMV's findings equip stakeholders with the information necessary to adapt and thrive in ever-evolving markets, ensuring they maintain a competitive edge and informed decision-making processes.

If you have questions about the ServiceTrak reports or need further information, please feel free to reach out.

Frequently Asked Questions

What are the IMV ServiceTrak Clinical Laboratory Awards?

These awards honor the top clinical laboratory manufacturers based on user feedback in key performance categories.

How often are the ServiceTrak reports updated?

The reports are produced annually, reflecting the latest trends and insights from laboratory professionals.

Who can participate in the ServiceTrak surveys?

Laboratory professionals from various clinical testing locations across the U.S. are eligible to participate in the surveys.

What metrics are used to determine award winners?

Awards are based on customer satisfaction ratings, system performance, and service quality as rated by professionals in the field.

Where can I find more information about IMV?

For additional details, you can visit IMV's official website or reach out to their marketing team directly.

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