IEHP Ranks in Top Tier for Provider Satisfaction Nationwide

IEHP Achieves High Satisfaction Ranking Among Health Providers

Inland Empire Health Plan (IEHP) has proudly announced its impressive achievement of ranking in the 99th percentile nationally for provider satisfaction, as revealed by a recent survey from Press Ganey. This accolade reflects IEHP's commitment to delivering outstanding experiences for the healthcare providers within its network.

Annual Provider Experience Survey Insights

The annual survey, which evaluates provider experiences, kicks off in July each year, with results gathered and analyzed followed by insights shared from January to March the subsequent year. For the latest assessment, Press Ganey reached out to around 3,000 providers associated with IEHP, generating valuable feedback from nearly 1,000 respondents, including primary care doctors, specialty physicians, and behavioral health experts.

Voices of Leadership on Provider Feedback

Chief Operating Officer of IEHP, Susie White, emphasized the importance of constructive feedback, stating, “Authentic and productive insights from our providers empower us to enhance our operations, foster transparency, and ultimately improve service delivery and access to care for everyone in our communities.” This feedback loop is essential for continuous improvement and strengthening the quality of care offered.

Understanding the Survey Results

According to the findings from Press Ganey, IEHP excelled by scoring significantly higher across all eight categories when compared to other health plans nationwide. Notably, a notable 97% of surveyed providers expressed their willingness to recommend IEHP to fellow practitioners.

Strengths Highlighted by Providers

Feedback from the survey indicated that providers are particularly satisfied with IEHP’s interpreter services, pharmacy options, and efficient call center interactions. However, there were areas identified for improvement, including network accessibility and care coordination. Vice President of Provider Experience, Dan Gomez, noted how vital these survey results are for pinpointing service areas needing enhancement.

Actionable Steps for Enhanced Provider Experience

In light of the survey findings, Gomez and his team have recognized several core focus areas to elevate the provider experience further:

• Enhancing provider onboarding with expanded training initiatives, utilizing tools like IEHP's Learning Management System to accommodate diverse learning needs and ensure timely information dissemination.
• Improving access to healthcare services, especially by advancing virtual care options and extending services into rural communities.
• Streamlining the claims dispute process through the implementation of a secure portal, allowing for faster resolution and improved provider satisfaction.

Comprehensive Provider Network of IEHP

IEHP's extensive provider network boasts over 8,000 dedicated professionals serving approximately 1.5 million members across two counties. Through this wide-reaching network, IEHP aims to fulfill its mission of providing quality care and ensuring access to healthcare services for all.

About Inland Empire Health Plan (IEHP)

Inland Empire Health Plan (IEHP) stands as one of the largest Medicaid health plans in the United States, holding the title of the largest not-for-profit Medicare-Medicaid public health plan in the country. With a vision of healing and inspiration, IEHP has once again been certified as A Great Place To Work® for the fourth consecutive year. Established in 1996, IEHP serves over 1.5 million residents enrolled in Medicaid and IEHP DualChoice in the Inland Empire region. With the introduction of Covered California plans, IEHP strives to enhance healthcare access for even more residents. IEHP's team of nearly 4,000 dedicated professionals is committed to the vision of delivering optimal care and promoting vibrant health for the community.

Frequently Asked Questions

What criteria did IEHP meet to achieve the high satisfaction ranking?

IEHP's ranking was based on comprehensive feedback from healthcare providers regarding various service categories during the Press Ganey survey.

How does IEHP plan to address areas needing improvement?

IEHP is focusing on enhancing onboarding processes, improving access to care, and streamlining claims disputes according to survey insights.

What scale of providers participated in the Press Ganey survey?

Approximately 3,000 providers in the IEHP network were surveyed, with responses collected from nearly 1,000 healthcare professionals.

What advantages do providers see in working with IEHP?

Providers appreciate the quality of interpreter services, the responsiveness of the pharmacy, and the efficiency of the call center.

What is IEHP's mission?

IEHP aims to inspire and heal the human spirit, focusing on providing exceptional healthcare services to its community.

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