ibex Welcomes Karen Batungbacal to the Board of Directors

ibex Appoints New Board Member to Enhance Leadership

ibex Limited, a prominent name in global business process outsourcing and customer engagement technology, has recently announced an exciting addition to its Board of Directors. Karen Batungbacal, a significant figure in the outsourcing industry, will officially start her role on January 20, 2025.

Experience that Drives Innovation

Bob Dechant, the Chief Executive Officer of ibex Limited, expressed enthusiasm over Batungbacal's appointment, noting her ideal alignment with the company's strategic goals. He emphasized her rich background in the business process outsourcing sector in the Philippines, revealing how her diverse skill set is expected to guide ibex’s ongoing transformation in customer experience (CX) through the integration of artificial intelligence (AI) and expansion into new markets.

Leadership and Expertise

Batungbacal's impressive history includes senior leadership roles at various notable companies. She has held positions at JPMorgan Chase, UnitedHealth Group, Tenet Healthcare, and more. These roles have equipped her with strategic insights that are essential for steering a company like ibex forward.

Commitment to Excellence in Customer Experience

Upon her selection, Batungbacal expressed her excitement about joining ibex. "I'm honored to be part of a company that's at the forefront of CX innovation," she stated. This reflects her commitment to enhancing customer service and her intent to contribute significantly to ibex's vision for modern customer engagement.

Transition within the Board

In addition to welcoming Karen, ibex announced the retirement of Shuja Keen from the Board, effective December 31, 2024. His departure marks the end of a significant chapter, as Keen has played a critical role in shaping ibex's AI strategy since joining in 2018. Despite retiring, his influence will continue as he transitions to an advisory position focused on the AI initiative.

Future Direction and Board Composition

Mohammed Khaishgi, Chairman of the Board, acknowledged Keen's contributions and wished him success in his future endeavors. With these changes, the ibex Board will now consist of eight directors, five of whom are independent, ensuring a diversity of perspectives and expertise to guide the company long-term.

About ibex

ibex plays a vital role in helping top global brands connect with their customers effectively. Their comprehensive services include customer and technical support, inbound and outbound sales, business intelligence, digital demand generation, and CX feedback analytics. As the technology landscape evolves, ibex positions itself to deliver innovative solutions that meet the dynamic needs of its clients.

Frequently Asked Questions

Who is Karen Batungbacal?

Karen Batungbacal is the newly appointed board member of ibex Limited, known for her extensive experience in the outsourcing industry.

When will Batungbacal start her role at ibex?

She will officially assume her responsibilities on January 20, 2025.

What significant roles has Batungbacal held in her career?

She has held leadership positions at companies such as JPMorgan Chase and UnitedHealth Group, showcasing her expertise in various sectors.

What changes are happening on the ibex Board?

Alongside Batungbacal's appointment, Shuja Keen will retire from the Board but continue in an advisory role for ibex’s AI initiative.

What is the focus of ibex as a company?

ibex is dedicated to enhancing customer experience through innovative technology solutions and effective engagement strategies with global brands.

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