ibex Wave iX Translate Triumphs with 2024 Innovation Award
ibex Wave iX Translate Celebrates a Landmark Achievement
In an exciting development, ibex (NASDAQ: IBEX), a prominent provider of business process outsourcing (BPO) and customer engagement technology solutions, has been honored with the 2024 Generative AI Product of the Year Award. This accolade, presented by TMC and Generative AI Expo, underscores ibex's commitment to enhancing customer experiences through innovative technology.
Leadership in Generative AI
“We are proud to win the Generative AI Product of the Year Award for our leadership in leveraging Gen AI to redefine customer experience,” said Bob Dechant, CEO of ibex. This statement reflects ibex’s vision of utilizing Generative AI to transform the customer experience landscape. The innovative solution, ibex Wave iX Translate, empowers businesses to break down language barriers, adapt to local dialects, and foster outstanding customer interactions.
Transformative Communication Solutions
ibex has a strong focus on tailor-made solutions that align with specific client needs, consistently delivering transformative outcomes. With the deployment of ibex Wave iX Translate, agents and customers can converse in their preferred languages. This AI-driven approach translates conversations in real-time, creating more efficient communication pathways, and enabling robust two-way conversations across more than 150 languages.
Features of ibex Wave iX Translate
The ibex Wave iX Translate is part of the ibex Wave iX solution suite, a revolutionary digital-first customer experience platform comprised of three key components: Agent AI, Customer AI, and Insights AI. This suite harnesses the capabilities of Generative AI technology, paving the way for a new generation of customer support solutions that not only meet but exceed user expectations.
Recognizing Excellence in Innovation
Rich Tehrani, CEO of TMC, expressed his admiration for ibex Wave iX Translate. “I am honored to recognize ibex Wave iX Translate with a 2024 Generative AI Product of the Year Award for its commitment to customer value and innovation,” he stated. This recognition reflects the platform's remarkable capacity to leverage Generative AI for solving business challenges effectively.
The Importance of the Award
The Generative AI Product of the Year Award highlights innovations that utilize Generative AI technologies to enhance performance across various industry sectors. This recognition not only validates ibex's dedication to excellence but also reinforces its position as a leader in the ever-evolving customer engagement landscape.
About ibex and its Innovations
ibex specializes in delivering comprehensive solutions for businesses, aiming to improve customer acquisition and retention through innovative BPO services, digital marketing, and advanced technology initiatives. With approximately 30 operational centers globally, ibex employs cutting-edge technology to enhance customer experiences for numerous leaders in e-commerce, healthcare, retail, and more.
Commitment to Customer Engagement
With a dynamic team of over 30,000 employees and a portfolio of AI-powered ibex Wave iX solutions, the company manages around 175 million customer interactions annually. This remarkable achievement translates into over $2.2 billion in customer revenue growth each year, showcasing ibex's unwavering commitment to a differentiated user experience.
Frequently Asked Questions
What is ibex Wave iX Translate?
ibex Wave iX Translate is an AI-driven digital customer experience solution that enables real-time translation for better customer-agent communication.
Who awarded ibex the 2024 Generative AI Product of the Year?
The award was presented by TMC and Generative AI Expo, recognizing outstanding innovation in Generative AI technologies.
How does ibex Wave iX Translate benefit businesses?
This solution helps businesses overcome language barriers, allowing them to interact effectively with customers in their native languages.
What industries does ibex serve?
ibex provides services to sectors including retail, healthcare, e-commerce, fintech, and logistics, among others.
How many languages does ibex Wave iX Translate support?
ibex Wave iX Translate supports real-time communication in over 150 languages, making it a versatile tool for global interactions.
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