ibex Appoints Andreas Wilkens as Chief Technology Officer
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO). He will officially take on this role, reporting directly to CEO Bob Dechant, leading initiatives aimed at redefining customer experience (CX) through innovative AI-driven solutions.
A Visionary Leader for Technology
Andreas Wilkens brings a wealth of experience in AI and customer experience to ibex. Bob Dechant expressed immense confidence in Wilkens, stating, "Andy brings a deep background of AI and CX to ibex. His vision and experience will be critical assets for ibex as we accelerate our strategy to develop groundbreaking AI-powered solutions that will disrupt the industry and redefine the future of CX." This strategic move demonstrates ibex's commitment to enhancing its technological capabilities and staying at the forefront of the industry.
Wilkens’ Background and Expertise
Before joining ibex, Wilkens served as Senior Vice President and Head of Engineering at RetailNext. In this role, he successfully managed globally distributed engineering teams and oversaw crucial initiatives such as scalability and talent management. His prior experience includes serving as Vice President and Chief Architect at LivePerson, where he played an essential role in enhancing stability and scalability to support the swift growth of the company’s Conversational AI platform.
Driving Innovation in Customer Experience
Wilkens has held various leadership positions throughout his career, including Chief Technology Officer at AdvantageTec and Co-Founder and Chief Technology Officer at Cloud10Apps. His solid educational background in electrical engineering, acquired at Kiel University of Applied Sciences in Germany, complements his extensive professional experience in the tech industry.
As he steps into his role at ibex, Wilkens remarked, "ibex is poised for exponential growth, and I am thrilled to join the team at such an exciting time to lead its AI transformation. Innovation and technology are the backbone of ibex. I am excited to help take ibex to the next level, ensuring our solutions continually exceed our customers' evolving needs." His remarks highlight a focus on innovation at ibex, which is vital for maintaining competitive edge in the rapidly evolving market.
About ibex
ibex is dedicated to delivering innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions designed to help companies acquire, engage, and retain valuable customers. As part of its global operations, ibex maintains over 30 facilities worldwide, deploying advanced technology solutions that aim to drive superior customer experiences across various sectors, including retail, e-commerce, healthcare, fintech, utilities, and logistics.
Global Workforce and Technology Integration
The diverse global team at ibex comprises more than 30,000 employees who leverage industry-leading technology. This includes the AI-powered ibex Wave iX solutions suite, effectively managing nearly 200 million critical customer interactions. With yearly contributions exceeding $2.2 billion in lifetime customer revenue, ibex distinguishes itself by providing a truly unique customer experience through its innovative approaches and customer-first mindset.
Engagement and Connectivity
For additional information about ibex, the company invites interested parties to visit their corporate site for insights on the solutions and services offered. The emphasis on connectivity extends through their social media platforms, allowing potential clients and partners to engage directly with the company.
Media Contact
For media inquiries, interested individuals can reach out to:
Dan Burris
ibex
Daniel.Burris@ibex.co
Frequently Asked Questions
What is the role of Andreas Wilkens at ibex?
Andreas Wilkens has been appointed as the Chief Technology Officer (CTO) at ibex, where he will lead technology strategies and innovations.
What prior experiences does Andreas Wilkens have?
Wilkens comes with extensive experience, having held leadership roles at RetailNext, LivePerson, AdvantageTec, and Cloud10Apps.
How many employees does ibex have?
ibex employs over 30,000 individuals globally, contributing to its extensive operations in business process outsourcing and customer engagement.
What sectors does ibex serve?
ibex serves a variety of sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics, providing tailored customer engagement solutions.
How does ibex enhance customer experience?
ibex enhances customer experience through innovative technologies, including the AI-powered ibex Wave iX solutions suite, managing millions of customer interactions annually.
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