ibex Announces 2025 CX Leadership Awards to Honor Innovators

ibex Launches the 2025 CX Leadership Awards

ibex (NASDAQ: IBEX), a leading provider of business process outsourcing (BPO) and AI-powered customer experience (CX) solutions, has initiated the highly anticipated 2025 CX Leadership Awards. This prestigious event recognizes the top innovators and thought leaders in the customer experience realm, setting a benchmark for excellence across industries.

The Recognition of Excellence in Customer Experience

This year’s awards promise to be competitive, featuring nominees selected from a diverse pool of esteemed CX professionals. These nominees will be unveiled in the upcoming weeks, creating anticipation among industry leaders and participants. The winners will be honored at the ibex CX Leaders Dinner, a key event during Customer Contact Week (CCW) on June 11, 2025, in Las Vegas.

Celebrating Innovation and Leadership in CX

Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, stated the importance of celebrating the nominees. "As the AI-powered CX leader, ibex is excited to acknowledge the remarkable talents and contributions of the 2025 CX Leadership Award nominees. Their ability to leverage cutting-edge technology and AI solutions to redefine customer experience sets them apart in the industry," she shared.

The Importance of Customer Engagement

The ibex CX Leadership Awards serve to highlight those individuals and organizations dedicated to transforming the customer experience industry. The honorees have demonstrated excellence in engagement, creating exceptional customer experiences and optimizing the customer journey.

Introducing Groundbreaking AI Solutions

ibex is at the forefront of blending advanced AI technology with extensive CX expertise, aiming to deliver innovative solutions that resonate with modern demands. Through the use of solutions like ibex Wave iX, businesses can refine their customer interactions, ensuring smoother journeys that promote growth and enhance service delivery efficiency.

About ibex

With over 30 operations facilities worldwide, ibex specializes in providing comprehensive business process outsourcing (BPO), digital marketing, and customer engagement solutions. Their mission is to assist companies in acquiring, engaging, and retaining valuable customers, leveraging a diverse, global workforce of more than 31,000 employees.

Driving Revenue Through Customer Interactions

The company’s expertise allows for the management of nearly 175 million crucial customer interactions annually. This capability adds over $2.2 billion in lifetime customer revenue each year, illustrating ibex's significant impact on the customer experience landscape.

Connect with ibex

To discover more about ibex and their innovative solutions, visit their official website. The company also encourages connections through their professional channels, showing commitment to fostering relationships within the industry.

Frequently Asked Questions

What are the 2025 CX Leadership Awards?

The 2025 CX Leadership Awards celebrate top innovators and leaders in customer experience, recognizing their contributions to the industry.

When will the nominees for the awards be announced?

The nominees will be revealed in the coming weeks leading up to the awards ceremony.

Where will the awards dinner take place?

The 2025 CX Leadership Awards will be held at the ibex CX Leaders Dinner in Las Vegas during the Customer Contact Week.

Who is eligible for the CX Leadership Awards?

Nominees for the awards are selected from a pool of renowned CX experts and visionaries across various industries.

How does ibex leverage AI in their services?

ibex combines cutting-edge AI technology with years of experience to deliver innovative solutions that enhance customer engagement and optimize the customer journey.

About The Author

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