Horatio Unveils New Campaign to Change Customer Experience Views
Horatio's Latest Initiative to Transform Outsourcing Perceptions
Horatio, a leading outsourcing company, is altering the way businesses perceive customer experience management with their brand-new OOH (Out-of-Home) campaign. This dynamic campaign emphasizes the importance of genuine customer interactions, particularly in an increasingly digital landscape.
Introducing the OOH Campaign
The OOH campaign marks Horatio's first foray into outdoor advertising and is launched in collaboration with 10k Advertising. It features an exciting array of street advertisements and vibrant wild posters displayed in high-traffic areas such as Tribeca, Soho, and Union Square. The aim is to reflect the growing need for comprehensive omnichannel customer experience services and business outsourcing support. Through this initiative, Horatio aspires to redefine outsourcing by making it more human-centric.
Impact of the Campaign
This initiative arrives on the heels of Horatio's digital commercial launch, reinforcing their commitment to fostering meaningful customer engagements. According to recent insights, companies utilizing Horatio's services can expect an impressive average cost saving of between 15-30% through effective outsourcing strategies.
Dedicated to Human-Centric Outsourcing
As expressed by Alex Ross, Horatio's Co-Founder and COO, the campaign illustrates their commitment to ensuring that the outsourcing process emphasizes authentic communication and personalized support. By highlighting the integration of various communication channels, Horatio intends to revolutionize customer support in a way that feels more empathetic and engaging for the end-user.
Expanding Services and Presence
Horatio has a solid track record of delivering customized customer experiences that seamlessly blend state-of-the-art technology with a human touch. Recently, the company has broadened its service offerings to include Trust and Safety and KYC consulting. The clientele is diverse, with prominent players in EdTech, finance, healthcare, SaaS, and travel sectors.
Company Background
Founded in 2018 by three Columbia Business School alumni, Horatio continues to thrive under the leadership of CEO Jose Herrera, COO Alex Ross, and CFO Jared Karson. Notably, all members of the Horatio team are proficient in both English and Spanish, enhancing their ability to serve a global customer base.
Growth in Latin America
The company has recently extended its operations in Latin America, inaugurating a new office in Bogotá, Colombia, while also expanding its existing office in Santo Domingo, Dominican Republic. This growth trajectory reflects Horatio's dedication to efficiently cater to rising customer demands across regions.
About Horatio
Horatio stands as a trusted partner for rapidly-growing startups and enterprises around the globe. By providing brand-aligned customer support, Horatio helps businesses leverage customer experience as a significant revenue driver. The company has recently been featured in notable publications, such as Forbes and Bloomberg, and is proud to be ranked #354 on the 2024 Inc. 5000 list, celebrating the fastest-growing private companies in America.
Contact Information
For further details about Horatio and their service offerings, potential clients and partners can explore their official website, hirehoratio.com, or follow them on social media for the latest updates.
Frequently Asked Questions
What is the focus of Horatio's latest campaign?
The campaign aims to change perceptions around outsourcing by highlighting the significance of genuine customer interactions in delivering excellent customer experiences.
Where is Horatio's campaign mainly taking place?
The campaign is prominently featured in key areas of New York City, including Tribeca, Soho, and Union Square, utilizing street advertising.
What services does Horatio offer?
Horatio provides a variety of customer experience services, combining technology with human interactions, including Trust and Safety and KYC services consulting.
Who are the founders of Horatio?
Horatio was co-founded by CEO Jose Herrera, COO Alex Ross, and CFO Jared Karson, all of whom graduated from Columbia Business School.
How has Horatio expanded its business recently?
Horatio has recently opened a new office in Bogotá, Colombia, and expanded their operations in Santo Domingo, Dominican Republic, reflecting their growth in Latin America.
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