Horatio Achieves Milestones in Customer Service and Growth

Horatio's Growth and Success in the BPO Sector

Horatio, a transformative player in the business process outsourcing (BPO) landscape, has made impressive strides in 2024. This modern outsourcing company, known for its innovative approach to customer experience (CX), stands proudly at the forefront of the industry. Horatio has demonstrated its commitment to excellence and its ongoing pursuit of outstanding customer service.

Recognition and Rankings

This year, Horatio achieved remarkable recognition, ranking as the #1 company in its sector and #3 overall in a prestigious list by Mercado Media Network's Best Place to Work. Not only that, but it is noteworthy that Horatio has earned a commendable #8 position for gender equality and #7 for significant promotions with 441 upward movements in the past year. Furthermore, the company’s efforts contributed to job creation, adding 292 new roles, helping drive growth in the local economy.

Partnership with ClassWallet

A key element of Horatio’s success is its strategic partnership with ClassWallet. This collaboration has proven vital, especially as ClassWallet recently received the esteemed J.D. Power Recognition for providing an exceptionally high standard of customer service through phone support. This recognition showcases the effectiveness of Horatio's solutions in enhancing CX.

Testimonials from ClassWallet Leadership

Jarvous Freeman, the Vice President of Operations at ClassWallet, shared his insights on the partnership, stating, "Horatio's partnership has been instrumental in ClassWallet's pursuit and achievement of customer service excellence. Their dedicated agents exemplify a strong customer-centric approach and commitment to quality. We value their contributions and look forward to continued collaboration." This reflects Horatio's direct impact on a partner’s success and customer satisfaction.

Focus on Innovation and CX Improvement

According to industry research, enhancing customer experience is closely linked to revenue growth for businesses. Jose Herrera, Co-Founder and CEO of Horatio, emphasized this by stating, "As we look back on our achievements, we remain committed to pushing the envelope in innovation and fostering growth while ensuring a human touch in every interaction. Our recognition underscores the effectiveness of our collaborative work and collective dedication to providing excellent customer satisfaction." This dedication to innovation proves that Horatio is a leader willing to look towards the future.

Expanding Reach and Services

In 2024, Horatio has experienced remarkable growth, opening new offices in various regions. This expansion serves as a testament to their innovative customer experience approach, integrating the latest technology while providing personalized support. Horatio is committed to empowering American clients in sectors like SaaS, education technology (EdTech), and financial services, enabling them to flourish and succeed.

Horatio prioritizes employee well-being with flexible and collaborative office spaces, redefining the traditional call center experience. Their focus remains on nurturing employee satisfaction which, in turn, enhances overall service delivery to clients.

Connect with Horatio

For individuals looking for more details about Horatio, the company offers valuable insights on its operations and services through its official website, providing a gateway to learn about their practices and opportunities.

Frequently Asked Questions

What is Horatio's primary focus?

Horatio aims to revolutionize customer experience in the BPO industry through innovation and dedication to service excellence.

How did Horatio rank in industry awards?

In 2024, Horatio ranked #1 in its sector and #3 overall in Mercado Media Network's Best Place to Work.

What key partnerships does Horatio have?

Horatio's partnership with ClassWallet has been pivotal in enhancing customer service and achieving recognition.

What sectors does Horatio serve?

Horatio primarily serves American companies in SaaS, EdTech, and banking, providing tailored services to meet specific needs.

How is Horatio improving employee well-being?

Horatio focuses on creating flexible and collaborative office environments designed to support and enhance employee satisfaction.

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