hlpy Partners with Volkswagen Group France for Digitization Services
hlpy Strengthens Its Presence with Volkswagen Group France
hlpy's journey is marked by significant milestones, especially as it expands its partnership with major automotive players in Europe. As part of a bold initiative, hlpy plans to successfully deliver over 500,000 services across Europe by 2026. This dynamic approach underlines the company's commitment to revolutionizing vehicle assistance services with a fully digital model.
New Collaboration for Roadside Assistance
In a significant development, hlpy has been chosen by Volkswagen Group France to provide roadside assistance and continuity services in the French market. As the subsidiary responsible for six of the world's leading car brands, Volkswagen's choice of hlpy is indicative of the latter's innovative approach. The French market, being the second largest in Europe, boasts about 4 million users, alongside an annual addition of 270,000 new registrations for brands like Volkswagen, ŠKODA, SEAT, CUPRA, and Audi.
Digital Transformation in Vehicle Assistance
The agreement commenced its operational test phase at the start of the month, with a full rollout anticipated soon. The collaboration features a fully digitalized roadside assistance package, including the 'B-call' electronic emergency call system, ensuring a continuous connection between drivers and hlpy's platform. This innovative partnership reflects Volkswagen Group France's commitment to elevating their assistance services through a digital approach, ultimately transforming the customer experience.
Recent Steps and Market Positioning
hlpy, founded in May 2020, is set to strengthen its footprint in the French market, where it currently operates a subsidiary established in 2022. The partnership with Volkswagen places hlpy's presence front and center on the future landscape of European vehicle assistance, anticipating that France will become its leading market in the coming year, followed by Italy, Germany, Spain, and Austria.
Growth Expectations and Impact
Projections indicate that by 2026, hlpy expects to manage roadside assistance for a fleet of vehicles in France, generating sales that could exceed 30 million euros. This positions hlpy as a crucial player in the evolving mobility ecosystem, adapting to new demands and expectations in assistance services.
The Power of Digital Solutions
hlpy harnesses its advanced digital platform to collect and analyze real-time data through applications powered by artificial intelligence and machine learning. This technological prowess enables rapid assistance that encompasses comprehensive services including roadside aid, repairs, maintenance, and travel continuity options such as vehicle replacements, taxis, and hotel bookings.
Industry Insights from Key Leaders
Stefano Sarti, the Co-founder and Managing Director of Growth at hlpy, emphasized their commitment to redefining traditional service models. He stated, 'We provide a technological platform that enables the entire network to be managed and optimized, offering a wide range of services from assistance to vehicle repairs and logistics.' This customer-centric approach demonstrates the transformative potential of hlpy's digitized processes, enhancing efficiency and satisfaction.
Commitment to Customer Experience
Thierry Suquet, Customer Experience Director at Volkswagen Group France, shared insights on the importance of robust roadside assistance in shaping customer loyalty. The collaboration aims to enhance drivers' experiences by ensuring quick and efficient responses for those in need. The initial trials have shown encouraging results, reaffirming hlpy's capability to deliver exceptional service quality.
hlpy's Mission and Future Aspirations
Established in Milan in 2020, hlpy is on a mission to radically transform vehicle assistance. By integrating customer interfaces, operational centers, and intervention networks within a singular digital platform, hlpy offers customers a seamless experience. Currently, hlpy is rapidly expanding its service offerings in various European countries such as Italy, France, Spain, Germany, and Austria, demonstrating its agility and commitment to innovation.
Under the leadership of its founders Valerio Chiaronzi, Graziano Cavallo, Stefano Sarti, and Enrico Noseda, hlpy is supported by prominent institutional investors. The continued backing showcases the trust placed in hlpy's unique model that champions a digital-forward direction in automotive services.
Frequently Asked Questions
What services does hlpy offer?
hlpy offers a range of services including roadside assistance, vehicle repairs, maintenance, and continuity services such as vehicle rentals and hotel bookings.
How will this partnership benefit customers?
This partnership enhances customer experience by leveraging hlpy's digital platform for quicker and more efficient roadside assistance services.
In which countries does hlpy operate?
hlpy operates in Italy, France, Spain, Germany, and Austria, continually expanding its service offerings across Europe.
What technology does hlpy utilize in its services?
hlpy utilizes artificial intelligence and machine learning to analyze data and provide rapid customer assistance through its digital platform.
When did hlpy begin its operations in France?
hlpy began its operations in France in 2022, establishing a subsidiary to cater to the growing demands of the market.
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