Hexaware's Strategic Move to Enhance Global Capability Centers

Hexaware Acquires SMC Squared for Enhanced Global Services

Rolls Out GCC 2.0 Service Line to Unlock Long-term Value for Enterprises

Hexaware Technologies (NSE: HEXT), a prominent global IT solutions provider, is excited to announce its acquisition of SMC Squared, a recognized leader in establishing global capability centers (GCCs). This strategic acquisition signifies Hexaware's commitment to advancing its GCC offerings, focusing on delivering solutions that prioritize not only cost efficiency but also the integration of innovative human and digital capabilities.

The newly introduced GCC 2.0 service line aims to create long-term value for global clients by merging SMC Squared's extensive GCC construction experience with Hexaware's robust platform-driven IT services. This combination provides a unique value proposition that leverages artificial intelligence and digital innovation to elevate strategic GCC functions.

SMC Squared employs various engagement models that include managed services and hybrid solutions, effectively reducing operational costs while forming GCC teams that seamlessly integrate with each client's strategic goals. This partnership enhances Hexaware's capability to deliver integrated, high-value GCC operations, covering key areas such as HR, infrastructure, employee well-being, finance, and strategic technology consulting.

Amrinder Singh, President & Head – EMEA & APAC Operations at Hexaware, remarked, "Our clients increasingly demand GCC partners who offer more than just workforce solutions. With SMC Squared, we gain a substantial advantage in governance, proven delivery, and scalability in areas that demand exceptional execution standards. This acquisition positions us to provide enduring value to enterprises utilizing our combined human and digital strategies along with proprietary IT delivery frameworks."

The momentum behind this acquisition aligns with a rapidly expanding global GCC market, with significant growth anticipated in the coming years. Particularly, the GCC sector in India is projected to surpass $100 billion as enterprises shift towards outcome-driven operational models that emphasize stability, scalability, and accountability.

Patricia Connolly, CEO of SMC Squared, expressed enthusiasm about the integration into Hexaware, stating, "Being part of Hexaware expands our ability to deliver innovative solutions worldwide, supported by enhanced capabilities in AI, analytics, cloud transformation, and enterprise digital platforms. We look forward to growing our presence, particularly in emerging markets in Latin America and increasing our operational activities in regions such as the UK and Europe."

SMC Squared’s reputation includes collaboration with top global brands across various sectors, including manufacturing, healthcare, and finance, helping them optimize their operational efficiencies. Companies like Papa John's International, Inc. (PZZA) have leveraged SMC's services to realize transformative successes in their business operations.

Michael Wyant, Vice President of Corporate Systems & Enterprise Data at Papa John's, shared, "The partnership with SMC has been pivotal in building our global capability center. The team has been completely integrated with our strategic goals and is dedicated to delivering tangible business outcomes. We are eager to continue this collaboration with Hexaware to further accelerate our modernization initiatives. Congratulations to SMC Squared and Hexaware for this milestone!"

The merger of Hexaware and SMC Squared presents a consolidated stack of GCC services that includes advisory, operational setup, and optimization, all fueled by deep talent pools and stringent execution standards.

About SMC Squared

SMC Squared specializes in driving digital transformation through its Global Capability Centers. By empowering organizations to streamline offshore processes and attract exceptional tech talent, SMC Squared delivers customized models—such as build-optimize-transfer and managed services—that are tailored to meet each client's strategic objectives.

About Hexaware

Hexaware is a global powerhouse in technology and business process services. With a mission to deliver excellence through people and technology, Hexaware partners with businesses globally to facilitate their digital transformation, enhancing their operational processes at scale.

Frequently Asked Questions

What is the significance of Hexaware's acquisition of SMC Squared?

The acquisition enhances Hexaware's global capabilities, allowing it to offer more integrated and innovative GCC solutions to its clients.

What does the GCC 2.0 service line entail?

The GCC 2.0 service line combines SMC Squared's expertise with Hexaware's technology platforms, focusing on delivering long-term strategic value through AI and digital solutions.

How does this acquisition benefit current Hexaware clients?

Clients will benefit from enhanced operational capabilities, governance, and a comprehensive approach that aligns with their strategic goals.

What are SMC Squared's core service models?

SMC Squared employs engagement models such as managed services, build-optimize-transfer, and hybrid solutions to lower costs and enhance operational efficiency for clients.

What industries does SMC Squared serve?

SMC Squared works across multiple industries, including finance, manufacturing, healthcare, and consumer brands, helping each to optimize its capabilities through tailored GCC solutions.

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