Hexaware Expands Global Operations with New Delivery Center
Hexaware Technologies (NSE: HEXT), a leading provider of digital and IT solutions, has made a significant move to enhance its global delivery network by launching a new facility in Cairo. This center, designed to cater to the needs of customers in Egypt, the Middle East, and Europe, will initially employ 100 professionals, reflecting Hexaware's commitment to growth in the region.
Modern Infrastructure and Multilingual Services
Strategically situated in one of Cairo's top technology parks, the new center is equipped to offer multilingual customer experience (CX) services. Professionals at this location will be fluent in Arabic, English, and several major European languages, allowing Hexaware to bridge communication gaps and enhance service delivery for diverse clients.
Leveraging Local Talent
The decision to establish a presence in Cairo is fueled by the country's robust education system and a high concentration of individuals with international language capabilities. This environment presents a unique opportunity for Hexaware to tap into a pool of skilled talent, which is vital for maintaining quality service while meeting the increasing demands of clients. Furthermore, Hexaware plans to partner with local universities to cultivate a sustainable talent pipeline to support its growth over the coming years.
Hexaware's Commitment to Innovation
According to Amrinder Singh, the President & Head of EMEA & APAC at Hexaware, this new delivery center represents a major stride into new territory and an important expansion in Egypt. "Cairo allows us to access rich talent and cutting-edge infrastructure, reinforcing our ability to assist clients as they scale their operations here," he stated.
Long-Term Vision for Success
Shyam Mansukhani, Corporate VP & COO, emphasized that Hexaware's commitment to Cairo is a long-term strategy. "The ecosystem here empowers us to drive innovation in customer experience delivery and enhance resilience for our clients," he remarked.
Integrating Advanced Technologies
The Cairo center will pursue an AI-led delivery model that emphasizes the fusion of automation, analytics, and generative AI with the expertise of skilled professionals. This approach is part of Hexaware's broader strategy to develop modern, digital-first hubs in key global regions that focus on customer experience and operational excellence.
About Hexaware
Hexaware is a global powerhouse in technology and business process services, driven by a mission to brighten lives through outstanding people and innovative technology. With a presence worldwide, Hexaware collaborates with enterprises to facilitate major digital transformations efficiently and effectively. The company is dedicated to helping its clients build, transform, run, and optimize their technology and business processes. For further insights about Hexaware's initiatives, visit their official website.
Frequently Asked Questions
What is the purpose of the new delivery center in Cairo?
The new delivery center aims to enhance Hexaware's service capabilities across Egypt, the Middle East, and Europe by providing multilingual customer experience services.
How many professionals will work at the new center?
The center is initially set to employ 100 professionals who will deliver services in various languages.
Why did Hexaware choose Cairo for its new center?
Cairo was chosen due to its strong educational infrastructure and availability of international language skills, creating an ideal environment for digital operations.
What technologies will be utilized at the Cairo center?
The center will leverage an AI-led delivery model, integrating automation, analytics, and generative AI.
How does Hexaware support talent in Cairo?
Hexaware is collaborating with local universities to cultivate a steady pipeline of talent for future growth in the region.
