Hexaware Expands Its Global Presence
Hexaware Technologies (NSE: HEXT), a prominent provider of digital and IT solutions, is excited to announce the opening of a new delivery center in Cairo. This establishment signifies Hexaware's commitment to enhancing its global delivery network and comes as part of the company's strategy to meet growing customer demands across diverse regions.
New Cairo Delivery Center
The Cairo center has been launched with a dedicated team of 100 professionals, ready to cater to customers not only in Egypt but also throughout the Middle East and key European markets. By leveraging Cairo's strategic position as a rising tech hub, Hexaware seeks to tap into the region's rich talent pool and modern infrastructure.
Location and Services Offered
Hailing from one of Cairo's premier technology parks, the new center is designed to provide multilingual customer experience services. The team is proficient in Arabic, English, and several major European languages. Egypt's robust educational system and a high number of individuals fluent in international languages, combined with favorable time zone advantages, make Cairo a popular destination for digital and customer experience services.
Collaboration with Educational Institutions
In line with its commitment to growth, Hexaware is actively collaborating with local universities in Cairo to establish a consistent talent pipeline. This initiative is expected to support the center's long-term operations and ensure a steady influx of skilled professionals into the organization.
Leadership Insights
Amrinder Singh, President & Head of EMEA & APAC at Hexaware, shared his enthusiasm about the new facility, stating, "This delivery center marks Hexaware's entry into a new geography and is a significant expansion of our presence in Egypt. Cairo provides us access to a wealth of talent and modern infrastructure, allowing us to support our clients as they scale their operations in the region."
Sharing his vision, Shyam Mansukhani, Corporate VP & COO, added, "Cairo represents a long-term commitment for us. The existing ecosystem here empowers us to innovate in our customer experience delivery approach while enhancing operational resilience for our clients."
AI-Led Operations
The newly established Cairo center is set to leverage Hexaware's innovative AI-led delivery model, which combines automation technology, analytics, and generative AI with a highly skilled workforce. This approach is integral to Hexaware's broader strategy of building modern, digital-first hubs globally, particularly in the domain of customer experience.
About Hexaware Technologies
Hexaware is a leading global technology and business process services provider. Each day, Hexawarians focus on a unified goal: to create genuine smiles by merging talented individuals with pioneering technology. With a presence across the globe, Hexaware enables companies to achieve digital transformation efficiently. By partnering with enterprises, Hexaware aids in building, transforming, running, and optimizing their technological and business processes.
Frequently Asked Questions
What is the significance of Hexaware's new delivery center in Cairo?
The Cairo center enhances Hexaware's global delivery capabilities, enabling better service for clients in Egypt, the Middle East, and Europe.
How many professionals are initially employed at the Cairo center?
Initially, the Cairo center is staffed by 100 dedicated professionals.
What languages will the Cairo center support for customer experience services?
The center will offer multilingual services, primarily in Arabic, English, and other major European languages.
Why is Cairo considered a strategic location for Hexaware?
Cairo boasts a robust educational system and a high proficiency in international languages, making it an ideal hub for digital operations.
How does Hexaware plan to support future growth in Egypt?
Hexaware is collaborating with local universities to build a strong talent pipeline, ensuring sustainable growth in the region.
